Customer Service Team Leader

vor 3 Wochen

Gosford, Österreich Kinsman Vollzeit

We are a leader within the kitchen industry, with well‑known, high‑quality brands such as Kinsman and Freedom kitchens and wardrobes, both heavily associated with the popular show, “The Block”. Proudly, we are Australian owned and manufactured, with a reputation for delivering to Australian standards and excellence, driven by a superior quality of products, exceptional service and flexible on‑trend design solutions for today’s lifestyle needs. About the Role: With work location in Somersby on the Central Coast, we seek a sharp, resilient, and experienced professional to join our fast‑paced, high‑volume customer service department in the role of Customer Service Team Leader. This is a pivotal role within the department, and a key contributor to the overall success of the Company. Principal Duties and Responsibilities: Manage the completions department. Ensure team morale, engagement, and productivity are high, as well as the health and well‑being of each team member, to sustain the critical work they perform. Review and improve existing systems and processes to ensure the customer experience is exceptional. Ensure effective and efficient operations of the team. Ensure all critical complaints and customers are treated with priority with Team Leader pushing job through the system. Review aged jobs in the system, addressing with other areas of the business if needed and assisting the team to work through to close off within KPI’s Attend to all escalated requests promptly, liaising professionally with internal and external contacts to ensure the customer’s kitchen and/or wardrobe is completed within satisfactory timeframes What makes you perfect? Prior Customer Service Management experience in a supervisory/team leader capacity Proficiency in Microsoft Office applications Demonstrated experience resolving customer enquiries and complaints predominantly in a call centre or service centre environment Committed to delivering exceptional customer experiences Numerate, adept with data handling, sound analytical skills, enjoys solving problems and finding solutions Has proven resilient in fast‑paced and high‑demand environments. High learning agility. Well‑developed verbal and written communication skills Shows genuine care and empathy when dealing with customer complaints Can manage multiple priorities and deliver on all of them Ability to read kitchen or building plans in desirable but not essential What will we offer you? The opportunity to join a market leader Experience and coaching from established leaders in our industry Stability and longevity with an established organisation Access to employee benefits This is a terrific opportunity to join a well‑established customer service team. Don’t miss out, apply now By applying for roles with us, you are consenting to complete relevant background checks and that you have the appropriate working rights to be employed in Australia. #J-18808-Ljbffr

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