TPRM - Continuous Improvement Specialist

Select how often (in days) to receive an alert: Department: Procurement - Asia incl. Group Capability Centre About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role This role will lead and execute the continuous improvement agenda across the Third-Party Risk Management (TPRM) lifecycle, ensuring that tools, processes, and stakeholder experiences are continuously refined to meet evolving regulatory expectations, business needs, and operational excellence standards. Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours. Role Type: Permanent What will your day look like? Lead end-to-end incident investigation and triage processes. Ensure comprehensive documentation, timely resolution, and proactive stakeholder communication to mitigate risk and prevent recurrence. Gather, define, and refine enhancement requirements for TPRM tools and platforms. Develop robust acceptance criteria and secure cross-functional stakeholder endorsement, including Risk Theme Owners and SNOW Support Support structured change and release activities in alignment with the Group Services ServiceNow Product Area (GSSNPA). Ensure seamless coordination with platform support teams to maintain system integrity and compliance. Coordinate and execute testing across System Testing (ST), User Acceptance Testing (UAT), and Business Verification Testing (BVT). Drive structured validation of TPRMHub upgrades and enhancements to ensure readiness and reliability. Facilitate sprint planning, backlog grooming, and prioritisation sessions. Optimise delivery outcomes by aligning CI initiatives with strategic priorities and stakeholder feedback. Provide monthly reporting on implemented changes across the TPRMHub. Highlight impacts, progress, and key insights to inform governance and future planning. Serve as the team’s key point of contact and SME for end-to-end TPRM tool configuration. Champion consistency, best practice adoption, and continuous learning across the team and broader stakeholder network and Third-Party Risk Management function. What will you bring? To grow and be successful in this role, you will ideally bring the following: Deep understanding of Third-Party Risk Management (TPRM) frameworks, including regulatory expectations, risk themes, and lifecycle processes within financial services. Proven experience in continuous improvement or process optimisation, ideally within risk, procurement, or compliance functions. Hands-on experience with enterprise platforms such as ServiceNow, particularly in configuration, change/release management, and testing cycles (ST, UAT, BVT). Strong working knowledge of Agile delivery methodologies, including backlog management, sprint planning, and stakeholder prioritisation. Demonstrated ability to manage cross-functional stakeholder relationships, including risk owners, platform teams, and governance forums. ‘Good to have’ knowledge, skills, and experiences. Experience working within financial services or regulated industries, with exposure to compliance, audit, or operational risk functions. Familiarity with service management practices, particularly in incident, change, and release management contexts. Knowledge of data analytics or reporting tools (e.g., Power BI, Tableau) to enhance insights and decision-making. Exposure to human-centred design or user experience (UX) principles, especially in the context of tool and process improvement. Understanding of organisational change management practices, including stakeholder readiness, communications, and adoption strategies. You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you. So why join us? ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong. We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services. We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support. To find out more about working at ANZ visit . You can apply for this role by visiting ANZ Careers and searching for reference number . Job Posting End Date #J-18808-Ljbffr