Client Manager

Overview Be among the first 25 applicants. Client Manager – Insurance Broker (Care, Community & Education) for Lockton, the world’s largest privately owned insurance broker, in Melbourne. Shape your career with top‑tier mentors and development opportunities. Responsibilities Portfolio Management – manage a portfolio of clients valued at ~$700,000, ensuring insurance and risk management needs are proactively identified, addressed, and regularly reviewed. Relationship Building – develop and maintain close working relationships with key stakeholders, including insurance markets and distribution partners, to support client outcomes and business Objectives. Client Advice – provide tailored Insurance Advice to clients on all matters affecting their Insurance Programme, explaining policy terms, conditions, risks, premium rates and benefits, and recommending appropriate solutions aligned with each client’s risk profile. Claim Management – support claim settlement by following up claims with the internal Claims Department or insurer Claims Officer, ensuring timely and favourable outcomes. Team Support & Development – support the growth of team members by sharing technical expertise, providing constructive feedback, and fostering a collaborative learning environment that encourages growth and high performance. Business Development – contribute to the growth of the business. Qualifications & Experience Minimum of 7 years insurance broking experience within the financial services industry, with exposure to both Australian and international markets. Knowledge of insurance products, including Industrial Special Risks (ISR) and General Liability lines, and a solid understanding of legislative obligations and claim processes. Proficiency in Microsoft Office Suite, with the ability to work effectively across key applications. Diploma of Insurance broking or equivalent tertiary education (preferred). Desired Skills & Attributes Collaborate & Take Initiative – comfortable following directions and working closely with others, while also demonstrating self‑motivation and the ability to manage one’s own workload effectively. Adapt & Prioritise – able to manage multiple responsibilities simultaneously, adapt to changing priorities, and stay focused under deadlines. Communicate with Impact – excellent verbal and written communication, leadership, and Interpersonal skills to build trust and influence outcomes. Deliver with Precision – high attention to detail, uphold quality standards and ensure compliance in all aspects of the work. Benefits Competitive remuneration packages with reward & recognition schemes. Continuance Insurance to protect you & your family in the event of illness or injury. Agile / Hybrid work environment. Strong focus on training & development at all levels and a 10‑week mentoring programme. Discounted corporate private health insurance and a free flu vaccination programme. Paid parental leave and volunteer leave, Lockton Winter & Summer Days. Opportunities to give back to communities in which we work and live. Access to an employee assistance programme for coaching & counselling. Opportunities to join initiatives organized by our Wellness, Diversity, Equity, Inclusion & CSR Resource Groups. Equal Opportunity Lockton is an equal opportunity employer. We strongly encourage applications from people of all backgrounds, ages, religions, Aboriginal and Torres Strait Islander Peoples, LGBTIQ+ people, those with a disability, women and people with a culturally or linguistically diverse background. How to Apply Please click ‘Apply’ with a CV and detailed cover letter indicating why you are a fit for this role. We look forward to hearing from you. #J-18808-Ljbffr