Team Manager

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people. In addition to flexible working options, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available. Some great things are happening here at GB as we continue through an exciting period of growth and transformation. And, we would love YOU to be a part of it As a Team Manager within our NT Claims Operations team, you will lead a dynamic team of dedicated staff who manage workers compensation claims, and promote safe, timely and durable return to work outcomes for injured workers. This role provides a unique opportunity to lead a team in a fast-paced work environment, further developing your leadership skills and contribute to a vibrant and collaborative culture, along with continual improvement of our service offerings, to both internal and external stakeholders. Whether you are an experienced workers compensation professional looking to take the next step in your career, or are a current leader looking to bring your experience and passion for the development of people to a new industry, we would love to hear from you Responsibilities Lead a team of Claims personnel with varying levels of experience within the workers compensation space; Contribute to shaping our culture through high levels of people engagement; with a view to recognising the importance of diversity and increasing our people’s satisfaction levels and having pride in our goals; Participate in workforce planning and recruitment activities for the function; Monitor service performance by establishing clear goals and expectations, tracking progress against goals, ensuring timely feedback, appropriate support, addressing performance deficiencies promptly and recognising and rewarding exceptional performance; Mentor your team and provide them with coaching and professional support to ensure they reach their full potential. Analyse team performance trends and projections, and implement remedial action to resolve issues where required; Promote a culture which ensure compliance to our business processes is adhered to; Identify areas of opportunity within your team and the business and take any action to improve outcomes for our customers and people. Qualifications Demonstrated experience in coaching and mentoring, within a high-volume and fast-paced environment, or significant experience in workers compensation claims management and providing coaching; Knowledge of general business and administrative practices and managing cost effective business activities; Experience in managing performance through qualitative and quantitative metrics; Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of stakeholders; Exceptional time management and organisational skills; A strategic mindset and approach to work; A strong sense of team and collaboration; A resilient attitude. To be considered for this opportunity you must have right to live and work in Australia when applying. Unsolicited agency applicants will not be considered for this position. Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr