Team Manager

Team Manager - NT Workers Compensation at Gallagher Bassett At Gallagher Bassett, we help clients navigate complexity, support recovery, and deliver outcomes that make a real difference in people’s lives. It takes empathy, precision, and a strong sense of partnership — values that are at the heart of everything we do. Overview Gallagher Bassett (GB) is Australia and New Zealand’s premier third‑party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self‑insured organisations. GBR is part of the global risk‑management and insurance group Arthur J Gallagher & Co. Life at GB is an adventure — fast paced, unpredictable, and deeply rewarding. It is social and engaging, with a unique culture underpinned by The Gallagher Way and supported by flexible working, ongoing training, and clear career pathways. As a Team Manager within our NT Claims Operations team you will lead a dynamic team who manage workers’ compensation claims, promoting safe, timely and durable return‑to‑work outcomes for injured workers. How You’ll Make an Impact Lead a team of Claims personnel across varying levels of experience within the workers’ compensation space. Shape company culture through high levels of people engagement, recognising the importance of diversity and increasing satisfaction. Participate in workforce planning and recruitment for the function. Monitor service performance by establishing clear goals, tracking progress, giving timely feedback, and recognising exceptional performance. Mentor and coach your team to reach their full potential; analyse performance trends and implement remedial action. Promote a culture of compliance with business processes. Identify areas of opportunity and take action to improve outcomes for customers and people. About You Demonstrated coaching and mentoring experience in a high‑volume, fast‑paced environment, or significant experience in workers’ compensation claims management. Knowledge of general business and administrative practices and management of cost‑effective activities. Experience managing performance through qualitative and quantitative metrics. Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of stakeholders. Exceptional time management and organisational skills. A strategic mindset and approach to work. A strong sense of team collaboration. A resilient attitude. To be considered you must have the right to live and work in Australia. Unsolicited agency applicants will not be considered. Compensation And Benefits On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits. Minimum core benefits you’ll receive (subject to job level and may improve): 4 weeks annual leave plus up to 2 weeks additional purchased Lifestyle Leave Novated Leasing opportunities Two paid volunteer days annually Health Insurance Discounts through our Group Insurance Plan Employee Stock Purchase Program Paid parental leave Other benefits include: Flexible and hybrid work arrangements Mental Health and Wellbeing Support for you and immediate family members Employee Recognition Awards and Service Milestone Recognitions Peer Support Program Annual flu vaccinations Access to Reward Gateway – discount offers at over 350 retailers And more… We Value Inclusion and Diversity Inclusion and diversity (I&D) is a core part of our business culture. Gallagher embraces diverse identities, experiences and talents, allowing us to better serve clients and communities. We are committed to equal employment opportunity and prohibit discrimination of any protected characteristic. Reasonable accommodations will be made for qualified candidates with disabilities unless it would impose undue hardship. Seniority level Not Applicable Employment type Full‑time Job function Finance and Sales Industries Insurance Location Darwin, Northern Territory, Australia Equal Employment Opportunity Statement Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business. #J-18808-Ljbffr