Team Leader

Purpose We believe in building a community where people with disabilities feel supported, valued, and empowered to live life on their own terms. Our services are built around the individual – their voice, their goals, and their right to quality support. As a Senior Support Worker, you’ll help bring that vision to life by supporting your team and making sure every participant receives consistent, person-centred care. About the Position As a Team Leader, you’ll report directly to the Service Manager and oversee support delivery across your located Supported Independent Living (SIL) houses and participants receiving community participation. You’ll provide day‑to‑day leadership to teams of support workers, ensure the safe delivery of services, and work closely with the Service Manager to maintain high standards of care, compliance, and team development. The position is full‑time and salaried, with working hours set Monday to Friday at 38 hours per week. Team Leaders will be focused on staff training, performance reviews, administration, team meetings, and other sections of the role. Team Leaders will also participate in a rotating on‑call roster to provide after‑hours support as needed. Key responsibilities Lead, guide and support a team of support workers to provide safe, consistent, person‑centred care. Oversee participant wellbeing and ensure care aligns with individual goals and plans. Implement participant care plans – any relevant management plans such as mealtime, health, and behaviour support plans. Train your team to understand and follow participant care plans. Train your team to complete incident reporting and case notes in a timely manner in line with Quilly’s policies and procedures and escalated critical incident reports to the Service Manager. Train, monitor and support your team to follow correct medication management procedures in your allocated homes in line with our policies. Provide onsite inductions and buddy shifts for new staff, ensuring they are set up for success. Mentor staff, provide feedback, and identify training gaps. Assist with shift oversight and day‑to‑day rostering needs as required. Conduct monthly compliance audits in your assigned homes and follow up on action items. Responsibilities are not limited to the above and may evolve at any time in line with participant or organisational needs. Key performance indicators Monthly audits are completed for each house by the last business day of each month, with all non‑conformities resolved within 7 business days. Team leaders respond to incident reports within 24 hours of the incident and escalated critical incidents to the Service Manager. Participant goal progress is documented in the weekly participant reports. Care and management plans (including mealtime, behaviour, and health) are reviewed quarterly with the Service Manager, and evidence of implementation is documented in the weekly participant report. New staff onboarding includes completed onsite induction and buddy shift on their first shift, with feedback documented and shared with the Service Manager. Training gaps are identified and re‑training provided within 5 business days by Team Leader and/or reported to the Service Manager to outsource relevant training. House Team meetings are run by the team leader and conducted monthly. Team leaders conduct quarterly performance reviews with staff and service manager (where applicable). Attend assigned service delivery meetings to report to the Service Manager. Feedback from participants, families, and support workers reflects positive leadership (measured informally via Service Manager check‑ins with stakeholders and formally via staff surveys or team review sessions). About You You’re dependable and take pride in doing things the right way. You work well within a team and feel comfortable reminding others of best practices. You’re observant, organised, and good at keeping track of routines. You respect boundaries and understand when to refer to your Team Leader rather than act independently. NDIS workers screening check Blue card Police check Current first aid and CPR A valid drivers licence Car insurance Qualifications in a similar or related field. #J-18808-Ljbffr