Senior Manager, Member Resolutions
vor 2 Wochen
Senior Manager, Member Resolutions - Administration Reporting to the Head of Member Resolutions, the Senior Manager, Member Resolutions - Administration is a key role in the Member Resolutions Team, responsible for leading a team of Member Resolutions Professionals to ensure the fair, effective and timely resolution of administration related complaints in accordance with Fund and regulatory requirements while driving a member‑first culture. The role requires the individual to manage and operate the end‑to‑end complaint function of both Internal Dispute Resolution (IDR) and External Dispute Resolution (EDR) of superannuation administration related complaints, ensuring strong operational governance and risk mitigation practices. The role will have oversight and accountability for delivering member‑first outcomes and requires excellent internal and external stakeholder management. Duties and Responsibilities Responsible for managing the end‑to‑end process and quality for a broad range of IDR and EDR disputes. Complaints require detailed and sometimes technical interpretation and application of multiple forms of superannuation legislation, rules, and policies. Liaise and maintain strong relationships with internal and external stakeholders, including AustralianSuper's administrator and the External Dispute Scheme, to achieve department outcomes. Assist with planning and influencing the strategic direction for AustralianSuper's dispute resolution and Member Resolutions teams. Ensure that AustralianSuper's regulatory service standards are met. Balance cost, quality and service to provide an improved level of service and experience for Members. Ensure all activities are delivered in adherence with legislative and Fund requirements, including RG 271 and AustralianSuper's IDR Policy. Provide regular feedback, coaching and education to colleagues regarding complaints philosophy and management. Identify continuous improvement opportunities to deliver an enhanced member service, greater efficiency and/or risk reduction for the fund. What you'll need Minimum 7+ years' experience in leading operational teams, ideally within superannuation. Proven experience in dispute resolution and complex complaint management. Excellent written and verbal communication skills, including the ability to draft detailed and comprehensive findings and responses to External Dispute Resolution Schemes and complainants. Excellent organisational skills with the ability to prioritise and manage the range of tasks required of this position. Demonstrated ability to think critically and make logical decisions. Ability to work autonomously and pro‑actively to meet deadlines. Highly solutions‑oriented. Ability to multi‑skill and manage competing tasks and work under pressure. What next AustralianSuper is committed to colleague development and supports ongoing learning, coaching and training, as well as career opportunities across our global organisation. We offer generous leave entitlements and promote a blended working environment. We are committed to supporting our diverse workforce in a way that is inclusive and embraces diversity in all its forms. Australian or New Zealand citizenship or Australian permanent residency status is required. Progress powered by purpose. #J-18808-Ljbffr
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Senior Manager, Member Resolutions
vor 2 Wochen
City of Melbourne, Österreich at VollzeitSenior Manager, Member Resolutions - Administration Reporting to the Head of Member Resolutions, the Senior Manager Member Resolutions - Administration is a key role in the Member Resolutions Team, responsible for leading a team of Member Resolutions Professionals to ensure the fair, effective and timely resolution of administration related complaints in...
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Senior Manager, Member Resolutions
vor 2 Wochen
City of Melbourne, Österreich AustralianSuper VollzeitA leading superannuation fund in Australia is seeking a Senior Manager, Member Resolutions to lead a team in effectively managing administration-related complaints. The ideal candidate will have over 7 years of experience in dispute resolution and strong leadership capabilities. This role promotes a member-first culture and requires excellent stakeholder...
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Senior Manager, Member Resolutions
Vor 2 Tagen
City of Melbourne, Österreich Australiansuper VollzeitA leading superannuation fund in Melbourne is looking for a Senior Manager, Member Resolutions - Administration to lead the Member Resolutions team. The successful candidate will manage the end-to-end complaint function, ensuring compliance with regulations, and improving member service. Candidates should have 7+ years of experience in operational leadership...
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Senior Manager, Member Resolutions
vor 1 Woche
City of Melbourne, Österreich at VollzeitA leading superannuation fund in Melbourne is seeking a Senior Manager for Member Resolutions to lead a team in effectively resolving complaints while enhancing member experiences. The ideal candidate will have over 7 years in operational leadership, proven dispute resolution experience, and excellent stakeholder management skills. This role offers...
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Member Resolutions Officer
vor 3 Wochen
Council of the City of Sydney, Österreich AustralianSuper VollzeitMember Resolutions Officer - Administration Job Description At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn...
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Senior Resolutions Officer, Resolutions Team 2
vor 2 Wochen
City of Melbourne, Österreich Victorian Department of Health VollzeitSenior Resolutions Officer, Resolutions Team 2 Join the Victorian Department of Health as a Senior Resolutions Officer in Resolutions Team 2. The role reports to the Manager, Resolutions and focuses on managing a wide range of health complaints, including the most complex complaints about Victorian health service providers. About The Role The Senior...
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Senior Resolution Specialist
vor 3 Wochen
City of Brisbane, Österreich Australian Retirement Trust VollzeitSenior Resolution Specialist – Australian Retirement Trust Location Brisbane, QLD Why join us? 14% super as standard to help your future come alive. Excellent training and development opportunities to build a proud career. Balance in‑person days at purpose‑built hubs and remote work. Office facilities: end‑of‑trip facilities, yoga room,...
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Senior Resolution Specialist
vor 2 Wochen
City of Brisbane, Österreich Australian Retirement Trust VollzeitSenior Resolution Specialist – Australian Retirement Trust Location Brisbane, QLD Why join us? 14% super as standard to help your future come alive. Excellent training and development opportunities to build a proud career. Balance in-person days at purpose-built hubs and remote work. Office facilities : end-of-trip facilities, yoga room, multi-faith room,...
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Complaint Resolution Manager
vor 4 Stunden
Council of the City of Sydney, Österreich COLONIAL FIRST STATE VollzeitAre you ready to be part of an organisation that values expertise, passion and diversity? At CFS we know that the foundation of our success lies in our exceptional people. We believe in celebrating individuality, have a passion for high performance and creating an environment where you can unleash your full potential. Our people enable us to make a...
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Manager Resolution Planning
vor 2 Wochen
Council of the City of Sydney, Österreich Commonwealth Bank VollzeitManager Resolution Planning Commonwealth Bank – Group Treasury division Job Overview As Manager, Resolution Planning, you will work closely with the Head of Balance Sheet Resilience and Decision Support to develop, implement and embed CBA’s Resolution Plan and strategy. The role involves setting up and running the Resolution Planning project, engaging...
