Customer Support Representative

Customer Support Representative - Interlock Contribute to our mission, Technology for Life. Reporting into the Interlock Customer Program Manager, the Customer Support Representative - Interlock will be based at our Notting Hill office in Melbourne, Victoria and enjoy flexibility, a healthy work‑life balance, and have the option of hybrid working. You will play a key role in handling enquiries from Interlock customers and workshops, and administrative support for the legislative and voluntary Interlock programs. Key responsibilities of this role include, but are not limited to: Respond to all Interlock customer and workshop enquiries, e.g. pricing, troubleshooting, and issuing codes; Liaise with new participants and support their understanding the Interlock program; Manage efficient setting of customer appointment for installation and services; Provide technical support to workshop via phone and remote connection; Support the timely collection of customer debt for up-to-date accounts; Collaborate with and support peers in the Interlock team; Handle and post timely and accurate customer files; Assist with invoicing of all Interlock income streams; Process Interlock Workshop stock orders / returns; Grow and maintain Interlock program knowledge; Share relevant feedback with management; Apply a compliance focused mindset across all operations, and; The ideal candidate will be equipped with the following attributes: Successful completion of High School (Year 10 or equivalent); Certificate III in Administration or Customer Service (desirable); Background of working in a similar Customer Service role within a professional office environment; Well versed with quickly building rapport, identifying needs, and handling difficult conversations with customers; Intermediate IT skills with Microsoft applications (Excel, Word, Outlook); Ability to learn our products to provide technical support; Adaptability and readiness to handle multiple, changing priorities in a fast‑paced environment; Team player with a positive attitude and willingness to learn; Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and; Excellent attention to detail and customer focus, conflict resolution, problem solving, interpersonal, communication, organisational, and task management skills. A Police Check will be required for this position. Make a difference – and be rewarded accordingly. Company paid Parental Leave, including Superannuation; Personal and tailored coaching for transitioning in and out of Parental Leave; Genuine and dedicated career and retirement planning and support; Corporate Social Responsibility (CSR) partnerships; Birthday and Service Anniversary vouchers; Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts; Employee Assistance Program (EAP) for you, and your family; Flat structure and open doors, giving you access to everyone in the business, and; Structured leadership programs, mentoring initiatives, and global learning platforms. We are passionate about everything we do. And we do it for Life. Draeger is a globally trusted company with a well‑established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state‑of‑the‑art technology that combines real engineering with the digital future. With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find. We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know. Draeger is an Equal Opportunity Employer that is committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employee contributes to our inclusive and diverse workplace. Applicants must demonstrate the right to work in Australia or New Zealand. No agency assistance is required. #J-18808-Ljbffr