Customer Support Representative
vor 2 Wochen
Customer Support Representative (Melbourne, Australia | Onsite) Join the tech company that gives 100% of profits to charity. At Humanitix, we redirect booking fees into impact projects. We’re looking for a Customer Support Representative to join our Customer Success (CS) Team — the humans behind our event hosts’ happiness. What You’ll Do Be the go-to problem-solver for event organisers and guests across email, chat, phone & video. Troubleshoot tech & ticketing issues, guiding customers with empathy and clarity. Collaborate with product & engineering to surface bugs, trends, and feature ideas. Create and update help‑centre articles and FAQs to make life easier for users. Represent the Humanitix voice — kind, human, helpful, and a little weird. Help build a fun, inclusive team culture where everyone can be themselves. About You 1+ year of customer‑facing experience (support, success, or similar). Tech‑savvy instincts — quick to learn new tools & troubleshoot issues. Excellent written & verbal communication — you make complex things simple. Calm under pressure, patient, and able to de‑escalate tricky situations. Curious, proactive, and collaborative — a genuine people person. Bonus if you’ve worked with SaaS or ticketing platforms, or used tools like Zendesk, HubSpot, or Intercom — but it’s not required. Why You’ll Love Working Here At Humanitix, your work directly funds education, equality and other impactful projects worldwide. A competitive salary (A$60–65K + Super) and tax‑effective salary packaging. Regular team events, retreats & our legendary Vibe Tribe socials. *Note as a registered PBI Charity Humanitix staff benefit from tax concessions. The for‑profit equivalent salary to receive the same after‑tax income would be approximately $68,700–$73,700 at a normal business. Our Values Show up – Go all‑in for our customers and each other because we care. Be bold – Think independently, take smart risks, and share your ideas. Keep it weird – Bring your authentic self. The world is not f*cked – Choose optimism. Create progress. Be humane. This is our second home – We look after each other and take pride in the place we build together. Ready to Apply? We make hiring decisions based on your skills, experience, and passion — not just job titles. Please include your pronouns and any accessibility needs for the interview process. Why this role excites you What impact means to you What makes you you (we love weird) Referrals increase your chances of interviewing at Humanitix by 2x. Get notified about new Customer Support Representative jobs in Melbourne, Victoria, Australia. We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
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Customer Support Representative
vor 4 Wochen
City of Melbourne, Österreich I'm In The Right - Accident Replacement Vehicles VollzeitI'm In The Right specializes in accident management solutions, helping individuals who are not at fault in vehicle accidents access like-for-like replacement vehicles and comprehensive support. Costs for these services are recovered from the at-fault party's insurer, ensuring peace of mind for our clients. Our services include accident replacement vehicles,...
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Customer Support Representative
vor 2 Wochen
City of Melbourne, Österreich Humanitix VollzeitCustomer Support Representative (Melbourne) Location Schedule Full time (Onsite) ✨ Join the tech company that gives 100% of profits to charity. At Humanitix , every ticket sold makes the world fairer. We’re the first not-for-profit ticketing platform that redirects booking fees into impact projects that are tackling the world’s biggest problems . Since...
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Customer Support Representative
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City of Melbourne, Österreich Connecteam VollzeitJoin to apply for the Customer Support Representative role at Connecteam Who is Connecteam Connecteam is a fast-growing startup on a mission to change the mobile and low-tech employees workforce experience. With over 2.7B remote workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps...
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Customer Support Representative
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Customer Support Representative
vor 2 Wochen
City of Melbourne, Österreich Humanitix VollzeitCustomer Support Representative (Melbourne, Australia | Onsite) Join to apply for the Customer Support Representative (Melbourne, Australia | Onsite) role at Humanitix ✨ Join the tech company that gives 100% of profits to charity. At Humanitix , every ticket sold makes the world fairer. We’re the first not-for-profit ticketing platform that redirects...
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Customer Support Representative
vor 3 Wochen
City of Melbourne, Österreich Draeger VollzeitCustomer Support Representative - Interlock Contribute to our mission, Technology for Life. Reporting into the Interlock Customer Program Manager, the Customer Support Representative - Interlock will be based at our Notting Hill office in Melbourne, Victoria and enjoy flexibility, a healthy work‑life balance, and have the option of hybrid working. You will...
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Customer Support Representative
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Council of the City of Sydney, Österreich HVG VollzeitAbout the Organisation The HVG group of companies are privately owned Australian businesses that import and distribute building façade products, sintered stone, graphics media, performance fabrics and decorative building products. About the Role We are looking for a Customer Support Representative to join our team based in Turrella NSW. This role will suit...
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Customer Support Representative
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City of Melbourne, Österreich Connecteam VollzeitConnecteam AI: Powerfully simple AI tools for deskless teams Connecteam is a fast-growing startup on a mission to change the mobile and low tech employees workforce experience. With over 2.7B remotely workers across the globe, the challenges and capabilities for advancement are endless. Our business management platform helps thousands of businesses thrive by...
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Customer Success Representative
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City of Melbourne, Österreich GoTab VollzeitGet AI-powered advice on this job and more exclusive features. GoTab is a leading provider of mobile ordering and payment solutions for the hospitality industry. We help restaurants, bars, and other venues streamline operations, enhance guest experiences, and increase revenue through innovative, customer-centric technology. Our mission is to empower...
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Customer Support Representative
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City of Melbourne, Österreich Arlec VollzeitCustomer Support Representative (Immediate Start Available) For 75 years, Arlec has been bringing Style, Innovation, and Value to Australian and New Zealand homes and offices. From our early years as a small business, our focus on safety, combined with Aussie engineering and ingenuity ensures all Arlec products comply with AUS/NZ regulations. In an...
