Customer Support Representative

Customer Support Representative page is loaded## Customer Support Representativelocations: TFA - Scoresbytime type: Part timeposted on: Posted 3 Days Agotime left to apply: End Date: December 15, 2025 (10 days left to apply)job requisition id: R Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better place, that excites us. It’s not just about technology but what it can do for people.In Australia there are two separate businesses: Toyota Motor Corporation Australia (TMCA) and Toyota Finance Australia (TFA). While we work closely together, TMCA focuses on vehicles and here at Toyota Finance Australia our priority is to provide finance, insurance and fleet management.At TFA we’re committed to empowering our customers to get into their new car and onto the road.We’re also passionate about, and committed to, our people. Our philosophy of Here To Move You represents our commitment to not only move our customers, but help our employees grow.Your success at TFA is important to us, and we pride ourselves on a work culture that supports and rewards people.From partnering with you to support your career growth, to providing you with opportunities to learn, improve, feel engaged and appreciated, we celebrate our people and the difference they bring.We strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential.We’re working towards a future where we look out for each other and our planet. Where we enrich lives with the safest and most responsible ways of moving. This is the kind of tomorrow we’re imagining here at TFA.Join us and help drive the future.The Salary Packaging Customer Support Representative (Call Centre) will provide a high level of excellence relating to call centre and general support activities for our novated lease customers. In this role you will ensure a customer centric approach is adopted across all matters, adhere to strict service level agreements, and possess broad knowledge of the end-to-end novated lease and salary packaging services.**Please note, this is a part time, 12-month contract position.** **How you'll make an impact** **Customer enquiries and administration, including, but not limited to:*** Act as the front line for the Salary Packaging business in the call centre environment* Adherence to the customer identification process at all times* Identify, address, and resolve general enquiries from customers* Proactively liaise with customers to provide resolutions to queries* Escalate enquiries, where necessary, to the appropriate area of the business* Process customer reimbursement claims* Achievement of KPI measures within the Salary Packaging Operations team**Relationship Management*** Develop rapport and open communication with the Novated Lease & Salary Packaging Consultants, as well as with all customers and internal departments* Redirect new sales enquiries to the Novated Leasing Consultants or Salary Packaging enquiries to the Salary Packaging Sales Consultants, as required**Your attributes - If you've got one or more, we'd love to hear from you*** Previous experience in a phone-based customer service role* Ability to prioritise tasks and remain agile* Excellent communication skills with the ability to explain financial products in a simple manner* Basic experience with Microsoft Office suite would be considered advantageous* Excellent numeracy skills and attention to detail#J-18808-Ljbffr