Customer Contact Officer
vor 2 Wochen
Casual Location: Varsity Lakes QLD Please note, we’re currently recruiting for our next intakes commencing in January and February 2026. Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity, and reward. As part of our team, you will represent a Federal Government agency delivering services and support to Australians. We offer lots of opportunity for you to grow and flexible benefits to suit you in every stage of your life and career, including: $35.76 per hour (includes 25% casual loading) This role operates on weekday shifts between 8:00 AM to 8:00 PM, with no weekend hours required Approximately 20 – 30 hours per week, with capacity to increase to up to 38 hours, subject to business requirements Complete 6 weeks of full-time training at our Varsity Lakes contact centre, then enjoy the flexibility of working from home, or from office or a hybrid model Access to our extensive benefits including our rewards and discounts program Access to our 24/7 Employee Assistance Program for you and your family Make an impact at Serco As a Customer Contact Officer, you will play a key role in delivering exceptional service by: Responding to inbound calls, offering clear and accurate information to assist customers Conducting outbound calls to follow up on enquiries, resolve issues and collect necessary details Navigating operating procedures and knowledge articles to provide timely and accurate information to customers regarding our client’s public service. Keeping detailed and accurate records of customer interactions To be successful in this role you’ll have: Strong attention to detail and accuracy when interacting with customers Excellent communication skills, both verbal and written to explain complex information clearly The ability to navigate multiple screens and information systems simultaneously A calm and resilient approach when handling customer enquiries A strong commitment to teamwork and professionalism A proactive mindset, eager to learn and apply feedback To join our team, you’ll be required to: Complete a pre‑employment check including relevant security and Police clearances Provide evidence of Australian citizenship (Australian Passport, Australian Birth Certificate, Proof of Citizenship) Complete a behavioural and computer assessment Attend an information session that describes what it’s like to work in a virtual contact centre If you wish to work from home after completing training, you’ll need to supply your own equipment and have a suitable home office setup Are you ready to do important work that really matters? At Serco, we bring together the right people, the right technology, and the right partners to create impactful solutions that address some of the world’s most urgent and complex challenges. We focus on serving governments all over the globe. The work we do has touched the lives of millions in Australia, New Zealand, and Hong Kong, and offers unique opportunities to leverage your skills across our core capabilities in health, defence, maritime, justice, immigration, and community services. We seek and celebrate diversity and encourage applications from all backgrounds and cultures including Aboriginal and Torres Strait Islander people, LGTBQI+, veterans and people with disability. By joining Serco you’ll have access to Employee Networks led by colleagues who are passionate about diversity, inclusion and belonging. Impact a better future at Serco Please click on the link below to apply: #J-18808-Ljbffr
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Customer Contact Officer
vor 2 Wochen
Gold Coast City, Österreich Soldier On, Ltd VollzeitCasual Location: Varsity Lakes QLD Please Note,We’re currently recruiting for our next intake commencing in January 2026 Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward. As part of our team, you will represent a Federal Government agency delivering services and...
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Customer Contact Officer
vor 2 Wochen
Gold Coast City, Österreich Serco VollzeitAdd expected salary to your profile for insights Please Note, We're currently recruiting for our next intake commencing in January 2026. Serco is a place where you can grow Join a team of 12,000+ professionals across APAC and experience a place of challenge, opportunity and reward. As part of our team, you will represent a Federal Government agency...
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Customer Contact Officer
vor 2 Wochen
Gold Coast City, Österreich COFF - Southport VollzeitCustomer Contact Officer - Work From Home Job Type: Permanent position | Part time position Job Description Our employer is seeking dedicated Customer Contact Officers to join their team, providing exceptional service to National Disability Insurance Agency (NDIA) customers. This is a full time, 100 percent work from home role, offering 38 hours per week on...
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Hybrid Customer Contact Officer | Flexible Hours
vor 2 Wochen
Gold Coast City, Österreich Soldier On, Ltd VollzeitA leading service provider is looking for a Customer Contact Officer in Gold Coast City, Queensland. The role offers a flexible work arrangement after initial training and requires strong communication and meticulous attention to detail. You will engage in inbound and outbound customer service calls, ensuring accurate information delivery and record-keeping....
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Customer Contact Officer
Vor 5 Tagen
City of Melbourne, Österreich Acquire VollzeitCustomer Contact Officer page is loaded## Customer Contact Officerlocations: Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R11590We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the...
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Customer Contact Officer
Vor 5 Tagen
City of Melbourne, Österreich Acquire Intelligence VollzeitJoin to apply for the Customer Contact Officer role at Acquire Intelligence . We’re an award‑winning global outsourcer providing contact center and back‑office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world. At Acquire Intelligence, our...
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Customer Contact Officer
Vor 3 Tagen
City of Melbourne, Österreich Acquire VollzeitCustomer Contact Officer page is loaded## Customer Contact Officerlocations: Melbournetime type: Full timeposted on: Posted Todayjob requisition id: R11614We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the...
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Customer Contact Officer
Vor 3 Tagen
City of Melbourne, Österreich Acquire VollzeitCustomer Contact Officer page is loaded## Customer Contact Officerlocations: Melbournetime type: Part timeposted on: Posted Todayjob requisition id: R11615We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the...
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Customer Contact Officer
Vor 3 Tagen
City of Melbourne, Österreich Aged Care Quality and Safety Commission VollzeitAbout the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and...
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Customer Contact Officer
Vor 3 Tagen
City of Brisbane, Österreich Aged Care Quality and Safety Commission VollzeitAbout the Aged Care Quality and Safety Commission The Aged Care Quality and Safety Commission (the Commission) was formed on 1 January 2019. We work to improve the lives of older people by maintaining the integrity of the aged care system. As the single independent regulator of Australian Government aged care services, we offer a variety of interesting and...
