BA ServiceNow

vor 2 Wochen

Council of the City of Sydney, Österreich N2S.Global Vollzeit

BA ServiceNow - Senior Principal Consultant In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization. Responsibilities Elicit and clearly document business and system requirements and create requirement artefacts. Develop User stories, functional specifications, system design specification for client engagements by understanding the customer requirements. Understand and negotiate needs and expectations of stakeholders. Requirement Walkthrough to the team after the client approvals and ensuring all the clarity is attained throughout the project. Coordinating and communicating with the client and the internal project team developers, PM, QAs etc on the business requirements. Manage customer relationships and expectations by developing a communication process to keep others up to date on project results. Create and maintain issue logs, meeting minutes, project summaries, meeting schedules. Perform functional testing to ensure requirements are being met. Minimum Qualifications Experience with ServiceNow modules such as ITSM, ITOM, CSM or HRSD. Experience on service mapping, FSO despite, S2P would be preferred. Prior working experience with ServiceNow. Implement and configure ServiceNow S2P for invoice processing using NowAssist Docintel (APO). Good knowledge of available IT systems/tools. Work with stakeholders to assess application inventory and business capabilities. Preferred qualifications Good management, analytic, problem solving & interpersonal skills. Self‑motivated, Positive outlook & result oriented. Good knowledge of available IT systems/tools. Seniority level Mid‑Senior level Employment type Contract Job function Information Technology Industries Software Development #J-18808-Ljbffr

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