Canberra Airport
vor 3 Wochen
Canberra Airport - Customer Service Supervisor Posted: 31/10/2025 Closing Date: 01/12/2025 Job Type: Permanent - Part Time Location: Canberra (CBR) Job Category: Customer Service With us, you’ll experience the scale of working with Australia’s leading airlines, while still being part of a business that treats you like an individual. Every shift is about keeping the skies safe, keeping Australia’s airports moving and making travel journeys memorable for passengers. Our values are at the heart of everything we do, and we’re excited to welcome people who share them. When we work with those who live our values every day, we strengthen and protect the great culture that defines Star Aviation, ensuring it continues to deliver exceptional results for our people, our partners, and our passengers. How we support you We’ll support your growth with ongoing career training and development through our in‑house programs, and you’ll also enjoy access to discounts and benefits across travel, retail, lifestyle and more – from partners like SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many others. Job Description About the job: As the Customer Service Supervisor, you will play a key leadership role in driving safety, service, and operational excellence. You will oversee all customer service functions for our client airline, ensuring every interaction reflects professionalism and care. From coaching and supporting your team to managing on‑ground performance and resolving customer concerns, you will lead by example. You will also liaise confidently with airport authorities, government agencies, airline representatives, and ground service providers to ensure safe, smooth, and efficient operations every day. Your work will include: Oversee the customer service functions of the client airlines First level performance management of staff and customer issues Engage with airport authorities, government agencies, airline representatives and other ground service providers Monitor and evaluate the customer service delivery process and make recommendations for improvements Collect and reconcile airline revenue as per airline requirements Manage and motivate a team of customer service agents Develop and implement policies and procedures to ensure consistent and efficient customer service delivery Provide training and development opportunities to customer service staff Monitor and maintain compliance with company and regulatory requirements Assisting passengers that require wheelchair assistance (using wheelchairs or E‑caddy’s and safely operate any lifting equipment such as Eagle Hoists) Operate and utilise equipment such as Aerobridges, disabled passenger lifts, passenger assistance devices Maintain effective communication with other departments and stakeholders Other duties as assigned Desired Skills and Experience We’re looking for someone who is highly competent and has previous experience in the operational requirements of ground handling across above wing operations and has strong leadership and interpersonal skills. To succeed, you'll need to be able to manage, motivate and lead teams, excellent time management skills, work in a fast‑paced environment and be customer focused in your service. Mandatory requirement The role requires the ability to obtain and maintain an Aviation Security Identification Card (ASIC). To be eligible, you must hold valid photo identification and successfully meet all background and security clearance requirements. #J-18808-Ljbffr
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Manager Canberra Airport
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Canberra, Österreich Qantas VollzeitManager Canberra Airport Qantas Canberra, Australian Capital Territory, Australia Founded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the...
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Canberra Airport Operations Leader | Strategy
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Canberra, Österreich Qantas VollzeitA prominent airline company is seeking a Manager for Canberra Airport to lead strategic operations. In this pivotal role, you'll drive performance, manage stakeholder relationships, and ensure compliance with safety standards. Ideal candidates will have experience in airport operations, strong communication skills, and the ability to foster engagement in a...
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Manager Canberra Airport
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Canberra Airport Ops Lead
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Canberra, Österreich Qantas Airways Limited VollzeitA major airline company in Canberra is seeking an Airport Manager to drive strategic airport operations and lead transformational change. The role requires expertise in managing airport operations, ensuring safety compliance, and building stakeholder relationships. Ideal candidates will possess strong leadership skills and a solid background in safety...
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Canberra Airport Operations Leader
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Canberra, Österreich Qantas Group VollzeitAn aviation services provider based in Canberra is seeking an experienced Airport Manager for a 12-month fixed-term position. The role combines strategic operations with leadership, ensuring compliance with safety standards and fostering strong stakeholder relationships. Your ability to manage daily airport operations while driving transformational change...
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Manager Canberra Airport
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Canberra, Österreich Qantas VollzeitFounded in the Queensland outback in 1920, Qantas has grown to be Australia’s largest regional, domestic, and international airline. Qantas has a range of subsidiary businesses that support the overall operations of the Group. The Qantas Group’s main business is the transportation of customers and freight using two complementary airline brands — Qantas...
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Canberra Airport Operations Leader
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Canberra, Österreich Qantas VollzeitA major airline in Australia is hiring an Airport Manager for Canberra. The role involves leading strategic airport operations and managing change initiatives. You will be responsible for building strong relationships with stakeholders and ensuring compliance with safety standards. This position offers a dynamic environment for leadership development and...
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Manager Canberra Airport
Vor 7 Tagen
Canberra, Österreich Qantas Group VollzeitDrive strategic airport operations balancing day-to-day performance with long-term planning to deliver safe efficient and customer-focused outcomes. Lead transformational change initiatives guiding teams through new ways of working fostering engagement and embedding a culture of continuous improvement. Build andmaintainstrong stakeholder relationships...
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Cleaning Roles
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Canberra, Österreich BGIS Global Integrated Solutions Canada VollzeitCleaning Roles – Airport Site | Supervisor & Cleaners Wanted - Canberra ) Canberra, Australia Salary: Enjoy two paid volunteer days per year ✨ Join Our Airport Cleaning Team – Multiple Roles Available! ✨ Cleaning Supervisor & Cleaners | Full-Time & Part-Time | Based at the Airport BGIS | Onsite Role | Great Pay + Career Growth + Supportive Culture...
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Chef - Canberra Airport
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Canberra, Österreich SSP Australia VollzeitAbout the Role SSP Australia are seeking Chefs to join our team at Canberra Airport on a Casual basis. You will be supported by a great leadership team and work collaboratively with a professional Head Chef and highly experienced culinary team. As an ideal candidate, you will be an experienced and professional team player with a can‑do attitude and a...
