Senior Unified Communications Engineer

Senior Unified Communications Engineer - ACT 1 day ago Be among the first 25 applicants Estimated start date - Monday, 02 March 2026 Location of work- ACT Working arrangements- Hybrid Candidates must be available to work full-time on-site at 51 Allara St, Canberra City. Work from home is possible on an ad-hoc basis at DFAT's discretion. Remote/interstate-based workers will not be considered. Security clearance- Must have Negative Vetting Level 1 Initial contract duration - 12-months +12 Months *2 Experience level - Senior - EL1 equivalent Key Duties and Responsibilities The Senior Unified Communications Engineer will be responsible for: Identify business needs by documenting functional and technical requirements for hardware, processes, workflows, and operating systems. Provide subject matter expertise on technical solutions and serve as the primary technical contact for the design and implementation of Unified Communications (UC) capabilities, ensuring scalability, security, and efficiency. Develop UC roadmaps in collaboration with internal stakeholders, including architecture, design, and cybersecurity teams. Support solution design and implementation for communication, collaboration, and networking systems. Maintain UC systems and services, including telephony, collaboration platforms, messaging, desktop and softphones, mobile devices, PBX systems, and voice/video conferencing environments. Create and maintain policies, procedures, and training plans for system administration and appropriate use. Research emerging technologies—products, services, protocols, and standards—to inform procurement and development efforts. Collaborate with cross-functional teams to ensure architectural alignment and consistency across projects. Engage stakeholders to address design and security challenges, provide solutions to complex infrastructure and software issues, and deliver technical support for UC system upgrades. Contribute to operational strategies and best practices to enhance system performance and reliability. Skills Framework for the Information Age (SFIA) DFAT seeks a candidate with the following relevant skillsets: Category: Development and Implementation Subcategory: Systems Development Skills: Requirements definition and management (REQM) - Level 5 Solution Architecture (ARCH) - Level 6 Network Design (NTDS) - Level 5 Systems Design (DESN) - Level 5 Infrastructure design (IFDN) - Level 5 Systems Integration and build (SINT) - Level 5 Deployment (DEPL) - Level 5 Service acceptance (SEAC) - Level 5 Technical Skills Bachelor’s degree in Computer Science, Communications, or a similar field. Essential Criteria Ten years of experience in designing, deploying and managing UC systems and solutions. Strong stakeholder management and client services skills. Ability to articulate technical detail through detailed design and implementation plans. Highly developed diagnostic and problem-solving skills. Ability to work effectively as a team member. Excellent communication skills, both written and oral. Desirable Criteria A broad understanding of industry, whole of government direction, emerging technologies and how they can be applied to solve business problems. Experience in the day-to-day operations of Unified Communications systems and solutions, including the management of voice and data transmissions through the deployment, monitoring, troubleshooting and optimising of the workflow of UC systems (voice, video and VoIP). A strong understanding of ASD Essential 8 and experience with contributing to security accreditation of ICT systems. Progressive experience and familiarity with current and emerging networking and collaboration technologies. Seniority level: Mid-Senior level Employment type: Contract Job function: Engineering and Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr