Application Support
vor 11 Stunden
The opportunity Our client is a government organisation in the south eastern suburbs. They have a great opportunity for an Application Support Analyst for a contract role starting ASAP. 3 months initial contract starting ASAP, potential to extend Narre Warren location + work from home The role As an Application Support Analyst, you will be responsible for the day‑to‑day support, administration, and enhancement of Council's core enterprise systems, with a particular focus on TechnologyOne. Responsibilities will include but are not limited to: Triage and resolve application incidents, problems, and service requests across CES and P&R modules. Investigate issues, perform root cause analysis, document findings, and apply workarounds or fixes within agreed timeframes. Perform minor configuration updates (roles, permissions, workflows, system settings) under direction of the Application Support Team Lead. Support testing activities including UAT, regression testing, patch validation, environment refresh checks, and release readiness. Work collaboratively with business teams, SMEs and vendors to resolve issues, clarify requirements, and support stable operations. Assist in knowledge creation: troubleshooting guides, KB articles, run sheets, procedural documentation. Monitor system performance and proactively escalate risks or recurring issues. Support delivery of enhancements for Property & Rating system. Follow ITIL-aligned processes for change management, incident management, and problem control. Provide high-quality customer service to internal stakeholders and ensure clear communication throughout issue resolution. About you To succeed in this role, you will ideally have: Experience in enterprise application support (Level 2 or similar) Exposure to TechnologyOne CiA (CES modules preferred; P&R highly desirable) Basic SQL skills for investigation and reporting Strong analytical and troubleshooting capability Ability to interpret system behaviour and identify configuration or data-related issues Ability to communicate technical matters in plain language to business users Experience in testing, defect triage, and working within structured change processes Curiosity to learn and understand complex systems Ability to work independently while contributing to team outcomes Local Government or regulated industry background Understanding of integration concepts (APIs, ETLs, Logic Apps) Experience supporting finance, procurement, assets, or property systems Please note that if successful, you will need to undergo a police check, and hold a valid employee grade Working With Childrens Check (WWCC). Apply Please submit your resume ASAP. For more information, please contact ***************@talentinternational.com. For over 30 years Talent has been redefining the contracting experience with industry leading support, exclusive contractor benefits & a world-class digital platform ENGAGE to access it all. Apply today to see how we can elevate your career Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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Application Support Analyst
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