Application Support Analyst

Vor 7 Tagen

City of Melbourne, Österreich M&T Resources Vollzeit

About the role As the Application Support Analyst you will provide day‑to‑day support, administration, and enhancement of enterprise systems, focusing on TechnologyOne Ci Anywhere modules (Financials, Procurement, Asset Management). You will deliver Level 2/3 support, troubleshooting, and minor configuration, while assisting with testing, documentation, training, and vendor coordination to manage the BAU workload. Key responsibilities Deliver Level 2/3 support for TechnologyOne CES modules. Diagnose and resolve incidents, applying fixes or workarounds. Coordinate with stakeholders/vendors on issues, patches, and configurations. Support testing for patches, releases, and upgrades. Maintain documentation, knowledge base, and training materials. Ensure compliance through change management processes. Monitor system performance and escalate issues proactively. Manage user access and security roles as delegated. Required skills and experience Application support experience in local government/enterprise environments Knowledge of TechnologyOne Ci Anywhere CES (Finance, Assets, Procurement) is highly desirable Working knowledge of ITIL practices and ServiceNow or other ITSM tools Understanding of system configuration, integration, and support Strong analytical, troubleshooting, and communication skills National Criminal History Check & Working with Children Check Diploma/degree in IT or equivalent experience Desirable Microsoft Power Platform (Power BI, Power Automate) SQL skills Experience in Agile/DevOps environments Knowledge of integration tools/APIs Next Steps Does this sound like you? If you have the skills and experience, we\'re looking for please click 'Apply Now', or please send your updated CV to Alternatively please call for a confidential discussion about the role. Seniority level Mid-Senior level Employment type Contract Job function Information Technology Industries Staffing and Recruiting Referrals increase your chances of interviewing at M&T Resources by 2x Get notified about new Application Support Analyst jobs in Melbourne, Victoria, Australia . #J-18808-Ljbffr

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