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As an Implementations Consultant, you will solve complex business problems for our customers through implementing RDY software. Your role is incredibly important in helping ReadyTech achieve its goal of building advocacy and delivering world class customer satisfaction by implementing quality projects on time.
About Us
ReadyTech is more than just a one-trick pony playing in one market with one product, or one customer. We re-imagine, design, develop and deliver technology to solve our customer’s diverse problems – supporting multiple businesses across a variety of markets to be ready for anything.
We’re an ASX-listed company which means we are stable, have a strong track record of sustainable growth and have a significant number of long-term customers. So, what does this mean for you? It means we can offer you an experience that will push you to be your best, provide career-building challenges, and that will offer you numerous growth opportunities that can’t be found in any other company.
It’s an inclusive environment where there is no place for politics, where we get our heads together to solve the problems that really matter to our customers, and where we always stay focused on our north star – the communities we serve, and society at large.
You Will Get To
Engage with our customers to understand their business processesDrive assigned implementation projects from start to 'go live'Attend project meetings and provide proactive customer contact throughout the processCollaborate with the Development team to implement customer specific rulesTake ownership of project administration, including data migration, scheduling and timeline management, updating internal systems and tracking activities and progressDeliver targeted system training (onsite, face-to-face, group and online)Take responsibility for customer queries via calls and emails during the project transitionProvide comprehensive handovers to the Customer Support Team after the transition period is completeAdd your valuable insight and experience into how to develop and grow the role and team
More About You
People compliment your relationship and stakeholder management at all levels, and you are seen as the ultimate team playerYou have fantastic customer service skills, and thrive when building relationships with othersYou have excellent project and time management skills and enjoy a good to do listYou enjoy solving problems and have the ability to think outside the boxYou have an inquisitive and self-starting nature when it comes to learningYou have the ability to think analytically with a good understanding of technical jargon
Ideally Your Knowledge And Experience Look Like The Following
Understanding of either NZ or Australian payroll compliance (knowing both would be incredible)A working knowledge of time and attendanceAustralian award application knowledgeReady Workforce (Zambion) and/or Ready Pay (HR3) (advantageous)Track record of building effective working relationships with cross functional teams such as Sales, Development, Customer Success and Support
Why You Should Become a ReadyTecher
A day off for your birthday- hip hip hoorayAdditional 4 days of leave each yearReadyTecher Awards each quarter with the chance to win flights and accommodation to Hamilton IslandHybrid work, with in-house baristas in Australia via the Ready Beans teamAccess to Sonder- a technology-driven platform supported by safety, medical and mental health experts - available 24/7Paid parental leaveAdditional paid leave for miscarriage, endometriosis and menopauseVolunteer leaveFlu vaccinationsAnd plenty of ReadyTech merch drops along the way
ReadyTech is committed to seeing things through each other's eyes. We invest deeply in relationships by offering positivity, fairness and empathy in every interaction and love that everyone is different. We're proud to be an equal opportunity employer that celebrates our diversity of race, beliefs, sexual orientations, gender identities, age, disability status, marital status and more - so that every single one of us can feel like we belong.
As part of our commitment to ensuring a safe and secure working environment for all employees and in compliance with Australian regulations, please note that if selected for this role, you will be required to complete a comprehensive police check and an Australian working rights check. Should you have any questions or concerns regarding these requirements, please feel free to contact us.
So, if you are ready for anything, please apply today. Please note that if your application is progressed to the next stage, we will send you some testing to complete as part of your application as we have found this helps us to quickly
identify potential ReadyTechers
Position description Apply now
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