Property & Specialty Claims Consultant

vor 1 Woche


City of Brisbane, Österreich IAG Vollzeit

Overview Property & Specialty Claims Consultant at IAG. Join the largest general insurance group in Australia and New Zealand, supporting customers across Australia with end-to-end claims processing. Role We’re looking for Claims Consultants to join our Property Claims team. As a Claims Consultant, you’ll be at the heart of our claims experience—helping customers navigate property loss with empathy, efficiency, and integrity. You’ll manage claims end-to-end, from initial contact to resolution, ensuring every interaction builds trust and delivers fair outcomes. You’ll collaborate with internal teams and external partners like builders and suppliers to ensure timely repairs and replacements. This is a full-time, permanent role based nationwide, with flexible working options available. We’re committed to supporting your success with comprehensive onboarding and ongoing development. Applications close 1st September. About You You’re someone who thrives in a fast-paced, customer-focused environment. You bring energy, empathy, and a drive to make things better. You’ll succeed in this role if you have: A collaborative mindset and ability to work independently A passion for helping people and delivering quality outcomes Effective communication with customers and the ability to diffuse conflict Strong written and verbal communication skills Experience in a customer service role Strong customer focus with well-developed customer service skills Intermediate computer skills – ability to troubleshoot and navigate multiple systems Experience working in insurance Confidence using technology and managing multiple communications About Us IAG is the largest general insurance group in Australia and New Zealand, underwriting over AUD 13 billion in premiums annually. We’re more than insurance—we’re a tech hub, a climate change research centre, and a community resilience partner. You’ll know our brands—NRMA Insurance, CGU, WFI, AMI, NZI, and State Insurance. Together, we turn our purpose of making your world safer into action. Why Join Us At IAG, you’ll enjoy: 13% superannuation as standard Discounts on general insurance for you and your family Parents hub and support Award-winning recognition system Cash bonus after parental leave Accredited Rainbow Tick (NZ) and AWEI Awarded (AU) Commitment to net zero by 2050 Paid emergency services and volunteer leave Access to IAG Academy for ongoing learning We’re proud to support reconciliation for First Nations people and foster a safe, inclusive workplace for all. Job Details Seniority level: Entry level Employment type: Full-time Job function: Customer Service Industries: Insurance Location: Brisbane City, Queensland, Australia (various postings listed) Note: This description reflects the role and core requirements as provided. It retains the original content and intent while removing formatting noise and non-essential boilerplate. #J-18808-Ljbffr


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