Technical Services Officer

# # **Primary Details**Time Type: Full timeWorker Type: Employee**Please see more information about QBE careers here****The opportunity**We have an exciting opportunity for a Technical Services Officer to join our Commercial Liability Claims team. This pivotal role supports the Service Manager and provides technical expertise and coaching to strengthen our claims team’s capability. You will manage complex claims, ensure compliance with legislative requirements, and deliver exceptional outcomes for our customers and stakeholders.**Your new role*** Provide technical guidance and analysis on complex and high-value claims, supporting the team with critical issues and exceptions.* Assist in implementing and maintaining claims management strategies and objectives, driving innovation and new initiatives within the Claims team.* Support process improvements through involvement in negotiations, dispute resolution conferences, and court attendance for complex claims.* Ensure compliance with service level agreements, best practice standards, and all legislative and regulatory requirements.* Represent and advocate for stakeholders during mediations, settlements, and alternative dispute resolution, while liaising with other QBE teams as required.* Build and maintain strong relationships with internal and external stakeholders to achieve optimal outcomes.**About you*** Proven experience managing complex and litigated liability claims.* Strong background in coaching or training claims staff.* Excellent written and verbal communication skills with the ability to influence at all levels.* Solid knowledge of relevant legislation (legal background advantageous but not essential).* A proactive, collaborative approach to problem-solving and stakeholder engagement.* Highly organised with the ability to manage conflicting priorities in a fast-paced environment.**About QBE**We can never really predict what’s around the corner, but at QBE we’re asking the right questions to enable a more resilient future – helping those around us build strength and embrace change to their advantage.We’re an international insurer that’s building momentum towards realising our vision of becoming the most consistent and innovative risk partner.And our people will be at the centre of our success. We’re proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities. With more than 13,000 people working across 26 countries, we’re big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.**Benefits**We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:* ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance* Life Leave, supporting the life events we all experience, leaving your annual leave for rest* Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice* 18 weeks’ gender-equal flexible leave for all new parents, including paid super* Voluntary super contributions and company matching* Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums* A range of discounts on insurance products, car hire, hotels, goods and services**Rewards & Recognition**We value our employee’s experience with us and are proud to have been recognised for the following awards:* 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our program* 2023 Most Inclusive Workplace at theAustralian HR Institute (AHRI) Awards* 2021 LinkedIn Top Employer & HRD Employer of Choice* 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards* Platinum employer on the Australian Workplace Equality Index (AWEI) – the definitive national benchmark on LGBTQI+ workplace inclusion* Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates* Family Friendly Workplace accredited employer since 2021**Apply now****APPLY NOW and let’s make it happen**Click APPLY to submit your application. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment. QBE recognise the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at **Skills:**Analytical Thinking, Claims Settlement, Coaching, Critical Thinking, Detail-Oriented, Insurance Claims Management, Insurance Policies, Intentional collaboration, Managing performance, Problem Solving, Process Improvements, Regulatory Compliance, Risk Management, Stakeholder Management, Technical SupportApplication Close Date: 12/12/ :59 PMHow to Apply:To submit your application, click "Apply" and follow the step by step process.Equal Employment Opportunity:QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.* **Location: Melbourne*** **Permanent, full-time position*** **Hybrid role, Happy to talk flexible working**#J-18808-Ljbffr