Senior Field Technician

Job Expectations As a Senior Field Technician you’ll utilise your people and technical skills to make a meaningful and lasting impact, putting smiles on our customers’ faces, bringing more possibilities to Australian homes and businesses and propelling our nation into the future. A bit about your role As part of a field service team you’ll discover a diverse and dynamic workplace where no two days are alike. You’ll enjoy a wide variety of work right across our network and within the homes and businesses of our customers with a view to deliver timely, high‑quality and brilliant customer service. In your day‑to‑day work you’ll be the backbone that keeps Australia connected, delivering end‑to‑end service to homes and businesses across the nation. From installation to repair and maintenance you’ll see the impact of your work in real time with every satisfied customer. You’ll collaborate with a supportive and inclusive team with opportunities for coaching, mentorship and career progression at every step. A bit about you To thrive in this role you’ll be an autonomous and motivated self‑starter with extensive experience with copper and fibre network assurance, fault‑finding and installs. You’ll have an appetite to embrace a complex industry while learning and developing on the job. Ideal candidates for this role will have an ACMA license preferably with a cert 3 or cert 4 in telecommunications and draw on their dedication, drive and customer‑service skills to deliver service with integrity and solutions with a smile every day. What you’ll put in Current Driver’s License Strong communication skills (written and verbal) Approachable and caring attitude to customer service Passion for problem‑solving Appetite for challenge Comfortability working to tight deadlines Confidence to act with autonomy, integrity and pace under pressure Availability to work required hours within the 7 am – 7 pm timeslot and travel to areas of work away from your nominal place of residence where required What you’ll get out 18 weeks of paid parental leave Discounted gym memberships and other corporate benefits Device allowance or mobile device Options for salary sacrificing An inclusive work culture that prioritises balance and wellbeing A dedicated and caring team of subject‑matter experts to train and support you Life at nbn To be a part of nbn is to be part of something bigger. We’ve created Australia’s network, a network made for more. Our pioneering spirit drives us forward every day. Together we help lift the digital capability of Australia by connecting homes and businesses everywhere. It’s not just a way for everyone to do the things they love but transforms the way they do them and the opportunities available to them. A more inclusive working world nbn is committed to an inclusive, flexible and supportive workplace where everyone can feel heard, valued and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities and cultures. That’s why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running and have active employee‑led diversity pillars. We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process please don’t hesitate to contact us by emailing or calling our Recruitment Accessibility Enquiry Line at. Please note this line is dedicated to accessibility‑related enquiries for the purposes of recruitment and only enquiries related to accessibility adjustments will be answered. For other matters please visit our Contact Us page on our website. Where to from here If you think this role might be for you we want to hear from you. Please apply by following the links and send your resume only. We do not require a cover letter or any selection criteria to be addressed. The preferred candidate will be required to undertake a Criminal History Check and a Pre‑Employment Medical Assessment to assess their ability to perform the genuine occupational requirements of the position. Please note this is a permanent role. To be eligible for this role you must have full working rights in Australia. Worker Type Permanent Time Type Full time Field Base Location Perth Required Experience : Senior IC Key Skills Computer Hardware Customer Service Hand Tools Computer Networking Field Service POS Windows Mechanical Knowledge Service Technician Experience Merchandising Project Coordination Troubleshooting Employment Type: Full‑Time Experience: years Vacancy: 1 #J-18808-Ljbffr