Senior Investigator – Group Integrity Investigations

About the role – Permanent, full-time As a part of People First Bank’s Group Fraud Management team, you will be responsible for managing / overseeing complex external investigations across criminal and non-criminal matters, working closely with law enforcement, industry bodies and internal partners. It’s an opportunity for someone who thrives on solving complex problems, has strong forensic and analytical skills, and wants to make a genuine impact in protecting our members and organisation. Key responsibilities include : Lead complex and high-risk external investigations, applying advanced investigative strategies to protect members from financial loss. Act as the subject matter expert on external fraud matters, including lending fraud, broker conduct and forensic analysis, shaping how the organisation responds to emerging threats. Mentor and guide the Group Integrity Investigations (GII) team, supporting capability uplift and knowledge sharing across the broader Group Fraud Management function. Collaborate with law enforcement, industry peers, and financial institutions, maintaining strong national and international relationships to drive effective fraud outcomes Conduct and oversee forensic analysis, including digital evidence acquisition, data tracing, and examination of recovered information while ensuring proper chain of custody. Prepare high-quality investigative reports and present findings, insights, and proactive fraud prevention strategies to senior management and risk stakeholders. Work closely with business and risk teams to resolve complex investigative matters and identify control weaknesses, contributing to the organisation’s proactive fraud-detection strategy. Lead or assist in interviews with victims, witnesses, and suspects to gather intelligence and establish evidentiary proof. Support legal counsel and regulatory compliance, ensuring all investigations adhere to legislative and regulatory requirements, including Criminal Codes, AML / CTF and industry codes. Drive continuous improvement initiatives, identifying fraud risks, enhancing investigative processes, and contributing to the development of the Group Fraud Management strategic roadmap. About you You are an experienced and motivated fraud investigations professional who thrives in a fast-paced, high-integrity environment. You bring a strong blend of technical expertise, investigative capability and sound judgement, and you’re confident leading complex matters while supporting a positive team culture. You will succeed in this role if you have : Extensive fraud investigations expertise , ideally 5+ years in financial services or law enforcement, with deep knowledge of external fraud, lending fraud, and industry compliance requirements (AML / CTF, Crimes Act, Evidence Act, Banking Code, etc.) Advanced investigative and forensic analysis skills , including interpreting digital evidence, tracing data, and assessing complex information to reach clear, evidence-based conclusions. Excellent communication and relationship-building abilities , enabling you to effectively collaborate with law enforcement, industry partners, internal stakeholders, victims and suspects. Exceptional attention to detail and analytical thinking , with the ability to identify red flags, assess risk, and confidently drive investigations to completion. A proactive and improvement-focused approach , continually looking for ways to strengthen controls, enhance investigative processes and improve fraud-prevention outcomes. A collaborative mindset and leadership qualities , with a willingness to mentor others, share knowledge and contribute to a high-performing, supportive team environment. Location : Whilst our primary office locations are in Adelaide and Brisbane, we are pleased to be able to consider applications from employees within Australia for this role. We also encourage you to put thought into how the work may be undertaken given your location and what support you may require. Why you’ll love working with us : People First Bank – our new brand – says exactly what we’re all about : people. We're committed to supporting and growing our team and creating an outstanding work environment. You’ll have access to financial and lifestyle benefits to support your success and individuality : Flexibility and hybrid working arrangements. Enhance your salary with discounts on banking, health insurance, and shopping across Australia. Advance your career with training, study support, and project opportunities. Competitive leave benefits that empower employees to take time for themselves and loved ones. Wellbeing support with our Employee Assistance Program, wellbeing leave, mental health app, and mental health ambassadors’ program. Make a difference with paid volunteering, Workplace Giving, and diverse community initiatives. Be recognised for your contributions through our peer-driven recognition program. A bit about People First Bank : In March 2023, People’s Choice and Heritage Bank merged to form Heritage and People’s Choice Limited - Australia's leading mutual bank. We are now on an exciting journey to bring together our products, services, and technology under a single brand -People First Bank. We have over 700,000 members and 1,900 employees, with dual head offices in Adelaide and Toowoomba, an Australian-based contract centre and branches across five states. With a vision ‘To deliver positive change through banking’, People First Bank serves members and contributes to the community, while offering an inclusive, flexible work environment. We’re big enough to make an impact; but agile enough to influence and do interesting work. Apply online now : If this sounds like you, this could be the next step in your career. Click 'Apply' now and submit your application, including a cover letter and current resume by COB Tuesday 16th December . We are committed to diversity and inclusion and support candidate requests for adjustments to enable everyone to equitably participate in our selection process. #J-18808-Ljbffr