Student Support Officer

Student Support Officer (Faculty of Arts) Join to apply for the Student Support Officer (Faculty of Arts) role at Monash University Job No: Location: Clayton Employment Type: Casual Duration: 16 week appointment Remuneration: $63.08 per hour, HEW Level 06 Casual loaded rate Amplify your impact at a world top 50 University Join our inclusive, collaborative community Be surrounded by extraordinary ideas - and the people who discover them The Opportunity We are seeking a casual Student Support and Engagement Coordinator to deliver best‑practice student services to Arts students and staff. This position is available for immediate start. About the Role The role ensures the delivery of high‑quality student services within the Arts Faculty, driving excellence across the student lifecycle, supporting both students and staff through initiatives that enhance engagement, progression, and overall academic experience, while contributing to the effective functioning of the Faculty’s student‑focused programs and activities. You will support student lifecycle activities, deliver advice and guidance to stakeholders, contribute to committees and operational planning, and support student engagement initiatives such as orientation and industry experiences. You will also drive continuous improvement and foster partnerships to ensure efficient and effective service delivery. Key Responsibilities Deliver high‑quality administrative services and customer care in line with university policies and compliance requirements. Support planning and operational committees with expertise in student support and engagement. Manage student lifecycle activities including admissions, enrolment, course advice, transfers, and progression. Coordinate engagement initiatives such as orientation, transition, industry experience, and marketing events (e.g., Open Day, Career Expos). Provide accurate advice and guidance to students, staff, and stakeholders on policies and procedures. Drive continuous improvement through workflow reviews, quality assurance, and resource development. Undertake research, data analysis, and reporting to inform service delivery. Build and maintain strong partnerships with internal and external stakeholders. Provide executive support to Faculty governance committees. Perform other duties as required. About You Strong administrative and organisational skills with attention to detail. Excellent communication and interpersonal skills to engage effectively with diverse stakeholders. Ability to interpret and apply policies and procedures in a complex environment. Experience in student services or a similar role within higher education is desirable. A proactive approach to problem‑solving and continuous improvement. About Monash University At Monash, work feels different. There’s a sense of belonging, from contributing to something ground‑breaking – a place where great things happen. We value difference and diversity, and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed. Some 20,000 staff work for Monash around the world. We have 95,000 students, four Australian campuses, and campuses in Malaysia and Indonesia. We also have a major presence in India and China, and a significant centre and research foundation in Italy. In our short history, we have skyrocketed through global university rankings and established ourselves consistently among the world’s best tertiary institutions. We rank in the world’s top‑50 universities in rankings including the QS World University Rankings 2026. Today, we have the momentum to create the future we need for generations to come. Accelerate your change here. To Apply For instructions on how to apply, please refer to ‘How to apply for Monash Jobs’. Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodivergent people, and people of all genders, sexualities, and age groups. We are committed to fostering an inclusive and accessible recruitment process at Monash. If you need any reasonable adjustments, please contact us at in an email titled ‘Reasonable Adjustments Request’ for a confidential discussion. Your employment is contingent upon the satisfactory completion of all pre‑employment and/or background checks required for the role, as determined by the University. Enquiries: Mr Dwayne Le Marchant, Student Support and Engagement Manager, Applications Close: Monday 1st December 2025, 11:55 PM AEDT Supporting a diverse workforce For instructions on how to apply, click on the “Apply” button above for the full position description and instructions on how to apply for Monash jobs. #J-18808-Ljbffr