Senior Business Analyst

Senior Business Analyst Gentrack Ltd (Global) – Melbourne, Victoria, Australia Join to apply for the Senior Business Analyst role at Gentrack Ltd (Global) . Get AI‑powered advice on this job and more exclusive features. The CompanyWe are entering a new era, with utilities worldwide transforming to meet business and sustainability targets. For over 35 years Gentrack has partnered with the world’s leading utilities, and more than 60 energy and water companies rely on us. Gentrack, together with Salesforce and AWS, leads today’s transformation with g2.0, an end‑to‑end product‑to‑profit solution. Responsibilities Demonstrate modern agile values and principles. Acquire in‑depth product and utility industry knowledge. Facilitate and attend meetings such as daily stand‑ups, sprint planning, and retrospectives. Facilitate workshops and elicit requirements. Analyze and define business requirements, user stories, and acceptance criteria. Analyze, map, and document business processes. Prioritize product backlog with the customer (product owner) to streamline delivery priorities and plan releases. Work with the technical team to develop effective solutions. Provide input into product direction regarding functionality. Provide software training to internal and external customers. Provide testing services to external customers as required. Provide on‑site support services. Provide leadership, training, and support to team members. Encourage others to experiment and adopt the Agile mindset, tools, and techniques. Mentor and coach less experienced business analysts. Ensure accurate recording of timesheets and charging of services time. Tailor solutions to meet customers' needs. Abide by the Compliance Policies and Procedures of the Company. Take reasonable care of your own and other people’s Health & Safety in the workplace. Report all incidents and hazards promptly. Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility. Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter. Utilise our sustainability app by taking part in challenges and improving behaviours to be more sustainable. Qualifications 5+ years of experience as a Business Analyst or experience as a Product Owner/Scrum Master. Experience in working in Waterfall and Agile (preferably Scrum) environments. Experience in a Professional Services/Consultancy environment. Strong analytical skills and understanding of business processes. Proven ability to understand and communicate technical and business concepts. Record of building strong products/project‑delivered solutions and collaborating. Substantial personal responsibility and autonomy. Exceptional communication skills and presentation ability. Experience in software development (helpful). Experience in the Utilities sector (helpful). Can‑do attitude. Passion for excellence and commitment to being the best. High levels of energy, sound judgment, and determination to achieve with a sense of urgency. High attention to detail. Relationship management and interpersonal skills. Open‑minded consultative approach. Ability to give and receive positive and constructive feedback. Ability to creatively solve problems. Bachelor's Degree, ICT, or similar. Business Analysis qualifications. Agile qualifications. Specialized skills in Requirements Management, Backlog Management, Gherkin Business Analysis, Visual facilitation, Agile Estimation & Planning, Design Thinking, Data Analysis (SQL awareness), Software Testing, Innovation, and additional specialty skills. Benefits Personal growth – in leadership, commercial acumen and technical excellence Career path to match a global, winning high‑growth organization A vibrant culture full of people passionate about transformation and making a difference – one team, collaborative ethos A competitive reward package that truly awards our top talent A chance to make a true impact on society and the planet Additional Information Seniority Level: Associate Employment Type: Full‑time Job Function: Research, Analyst, and Information Technology Industries: IT Services and IT Consulting Gentrack wants to work with the best people, no matter their background. If you are passionate about learning new things and keen to join the mission, you will fit right in. Referrals increase your chances of interviewing at Gentrack Ltd (Global) by 2x. #J-18808-Ljbffr