Key Account Manager

Account Manager - Print, Retail & Brand Activations Full-time | Hybrid - Melbourne At Dashing, we bring some of the world's most loved brands to life through print, production, technology and retail activations. We are fast moving and quality driven, and we are looking for an Account Manager to join our growing Melbourne team. As an Account Manager, you'll be the trusted partner for your clients and the central hub across every project. You'll manage campaigns end to end, build strong relationships and support the long term growth of each account. You'll work closely with Creative, Production, Install and Client Service teams to bring ideas to life across print, POS and retail activations. You thrive in a fast moving environment, keep clients informed and excited, and ensure every job is delivered on point. You make things happen and clients love working with you. Key responsibilities Client service, growth and retention Build and maintain strong client relationships Act as the primary day to day contact across all projects Maintain regular face to face contact to stay close to campaign needs Keep clients informed, confident and supported through clear communication Deliver on agreed budgets month to month and year on year Manage briefs, queries, approvals updates with confidence Lead or support weekly WIPs and provide clear follow ups Develop strong relationships with brand, retail and marketing stakeholders Ensure every interaction is proactive, positive and solutions focused Identify risks early and elevate through the GAD or CCO when needed Understand each client's brand and commercial objectives Provide confident guidance and recommendations across the project lifecycle Support long term retention through trusted client partnerships Campaign management and project execution Lead campaign coordination and ensure all elements are aligned and approved Support activations across retail, experiential, print and POS Ensure budgets, timelines and expectations are met Coordinate internal and external teams to keep campaigns moving Ensure every deliverable is accurate, on brand and delivered to a premium standard Use Dashing tools such as the Client Portal, Zendesk, Monday and PrintIQ to manage work Prepare install guides, run sheets and distribution lists Support print and POS production including estimates, artwork handling and approvals Team collaboration and culture Collaborate with Creative, Production, Install and Client Service teams Build strong partnerships with suppliers and subcontractors Contribute to a team first, collaborative culture Work independently across all accounts with confidence Mentor Account Coordinators + Account Executives through guidance and support Champion a solutions mindset and positive energy Be a Dashing ambassador and set the standard for excellence Kaizen mindset and look for ways to continuously improve the way we do things About you Experience and expertise 5+ years in account management or client service Experience in retail activations, print, POS, VM or campaign delivery Technical print knowledge including estimating and supplier coordination Understanding of fabrication methods across timber, metal and acrylic Confidence presenting work and managing multiple clients Strong understanding of production workflows and install processes Experience in creative, experiential or retail environments Commercially aware with experience hitting revenue or growth targets Skills and attributes Highly organised with excellent attention to detail Analytical with an eye for opportunity and risk Approachable and team focused with strong interpersonal skills Clear and confident communicator Calm and solutions driven under pressure Strong relationship builder who loves working with people Skilled in problem solving and positive decision making Able to manage multiple projects at once Curious and always willing to learn Tech savvy across Google Suite, Microsoft Office and Monday... PrintIQ is a plus What you'll bring to Dashing A passion for creating exceptional client experiences A collaborative mindset and strong relationship skills Energy, initiative and a positive attitude Pride in your work and a commitment to quality A desire to grow and contribute to a high performing team A commitment to continuous improvement Why Dashing? At Dashing, our purpose is simple. We immortalise great brands. We specialise in bringing brands to life through thoughtful creativity, smart technology and a wide range of production capabilities. Our vision is to be the leading partner in creating human connections that drive sales across Asia Pacific. We are proud to work with iconic businesses across Australia and beyond, partnering with retailers to solve problems, spark innovation and create meaningful experiences for their customers. Our values Work Smarter. Collaboration is at the heart of everything we do. We believe in the power of teamwork, where diverse perspectives come together to create something greater than the sum of its parts. Dream Further. We don't just think outside the box - we dream beyond it. Innovation and ambition drive us to push boundaries, exploring new possibilities and creating what's next. Win Together. Success is sweeter when shared. We are committed to achieving greatness with our partners and each other, ensuring that every win is a collective victory celebrated by all. Flex working Enjoy the flexibility of working from home Growth opportunities Benefit from a robust Learning & Development program, with plenty of room for growth. Kaizen culture We believe in continuous improvement - everyone is encouraged to share their ideas to help us get better, together. People & Culture team A dedicated team to ensure you feel valued, supported, and part of the Dashing family. Tech Innovators Work with a cutting-edge Tech Innovation team, using tools like Monday.com to streamline and elevate your workflow. Social vibes Monthly social events and quarterly awards to keep the team vibe high. Fuel your day Enjoy a kitchen stocked with delicious fruit, snacks, drinks, and more to keep you fuelled and refreshed throughout the day Commuting ease Just a short 500m stroll to Richmond East Train Station for a hassle-free journey to work. Charity involvement Make a positive impact with dedicated volunteering time to support charities. Wellness focussed Access to Dashing Yoga team sessions, Dashing Massages, and local walking tracks and parks nearby. So you think you're Dashing? If you're ready to make an impact, we'd love to hear from you Please introduce yourself by applying via LinkedIn, and also share your CV and cover letter with our Head of People & Culture via email at Tell us what makes you Dashing and why this role with us is the right fit for you. Don't forget to highlight the non-negotiables from the job ad We thank you for your application and advise that only shortlisted candidates will be contacted. #J-18808-Ljbffr