Key Account Manager

Key Account Manager page is loaded## Key Account Managerlocations: Melbournetime type: Full timeposted on: Vandaag geplaatstjob requisition id: R **At KONE, we bring buildings to life.**We see a future of smart cities. As an innovation leader in the elevator and escalator industry, our award-winning products and solutions continue to push boundaries, rethinking how we use buildings for life, work and play.**Key Account Manager** at KONE, you'll be at the heart of developing strategic, local customer relationships. Your mission is to maximize KONE’s share of the customer’s business by identifying innovative solutions and creating processes that add exceptional value to both KONE and our clients.**Responsibilities and Key Activities:****Customer Relationship Management:*** Lead the charge in managing local strategic accounts: As a Key Account Manager, you will be the primary point of contact for strategic accounts. This involves understanding the customer's business deeply, anticipating their needs, and ensuring that KONE's solutions align perfectly with their objectives.* Ensure precision in customer data and hierarchies: Maintaining accurate and up-to-date customer data is crucial. You will be responsible for ensuring that all customer information, including hierarchies and contact details, is meticulously recorded and managed.* Craft and execute detailed customer plans: Collaborate closely with unit management to develop comprehensive customer plans. These plans should outline strategies for engagement, growth, and retention, ensuring that all activities are aligned with the customer's goals and KONE's objectives.* Responsible of evaluating any commercial or operational risks or customer complaints related to the account and raising them with the Management team**Sales:*** Create and seize opportunities: Work closely with account teams to identify and capitalize on opportunities within your customer base. This involves understanding the customer's needs, proposing relevant solutions, and driving the sales process from initial contact to final agreement.* Share your insights and contacts: Leverage your knowledge and network to support other account team members in winning orders. Share valuable customer insights and contacts to enhance the team's overall effectiveness and success.* Develop compelling value propositions: Craft value propositions that clearly articulate the benefits of KONE solutions tailored to the customer's specific needs. Highlight how KONE's products and services can solve their challenges and add value to their business.* monitoring compliance, and optimizing contract performance to maximize profitability.* Drive profitability: Enhance the profitability of the customer's business with KONE by implementing strategies outlined in the account plan. Focus on increasing revenue, reducing costs, and improving overall efficiency to achieve financial targets.**What we are looking for*** Minimum of 5-7 years in account management or a related field* Strong communication and presentation skills* Excellent organizational and time management abilities* High level of computer literacy, including experience with CRM software* Demonstrated ability to manage and grow client accounts**There’s so much more to KONE than you may realise.*** Enjoy career progression opportunities within a global organisation* Access a range of benefits that engage and motivate our employees and help us make KONE a great place to work* Novated Leasing, ability to purchase leave, extra super, annual bonus and a car space* Grow with comprehensive learning and development programs covering a wide range of professional skillsThe breadth of our business means career pathways both local and abroad. You’ll be inspired by what’s possible, using each new experience as a stepping stone to where you want to go.Bij KONE geloven we dat onze medewerkers de sleutel zijn tot succes. We zijn trots op de arbeidsvoorwaarden die wij bieden, deze dragen bij aan de betrokkenheid en motivatie van onze medewerkers. We hebben een open en informele cultuur waar medewerkers met respect voor elkaar samenwerken met als streven de beste resultaten te behalen. Dit helpt ons om van KONE een ‘great place to work’ te maken. We ondersteunen persoonlijke groei en bieden diverse kansen aan om je carrière binnen KONE verder te ontwikkelen.Bekijk hier onze vacatures:#J-18808-Ljbffr