Senior Manager, People Relations

We're looking for a Senior Manager People Relations & Operations to elevate how Lendi Group supports, engages and empowers its people while leading the transformation of our People Operations team into an AI-native function. This role is designed for a strategic HR leader who thrives on solving complex people challenges, shaping culture and embedding trusted partnerships across the business. You’ll be the go-to expert for employee relations, people systems and culture shaping, ensuring our processes and tools enable our people to do their best work. Reporting to the General Manager Credit & Operations, you’ll play a pivotal role in shaping the next evolution of our People function, blending empathy, compliance and innovation. What You’ll Own Strategic HR Leadership & Business Partnering Lead and develop a high-performing People Partnering & Experience team across Australia and the Philippines. Act as a trusted advisor to senior leaders providing strategic guidance on employee relations, compliance and organisational effectiveness. Take ownership of complex and sensitive ER matters, driving fair, consistent and values‑aligned outcomes. Strengthen leadership capability through coaching, proactive support and evidence‑based HR insights. Manage the end‑to‑end people policy lifecycle from design through to delivery. People Systems & AI-Enabled Transformation Lead the evolution of our people systems and tools to enhance the employee experience through smart, human‑centred automation. Design human‑AI workflows that remove friction from administrative processes while preserving a personal and empathetic experience. Oversee Lendis People Systems & Experience AI agents to ensure technology helps deliver fast, accurate and high‑quality support. Promote the responsible and ethical use of AI across our People team, making sure it aligns with our culture and values. Qualifications 7 years of progressive HR experience with a strong focus on employee relations, business partnering and leadership advisory. Proven capability in navigating complex ER cases, workplace investigations and compliance requirements. Experience influencing senior stakeholders and driving people strategies that support business growth and engagement. Strong understanding of Australian employment law; familiarity with the Philippines is a plus. Experience leading distributed or cross‑border teams. Tech‑savvy mindset with an interest in how digital tools and AI can elevate the HR experience. Exceptional communication, empathy and problem‑solving skills. Lendi Group teams operate across Australia and the Philippines. Bringing together diverse expertise, innovative technology and a customer‑first approach, our teams work seamlessly to simplify the property journey helping Australians find, buy and own property with confidence. We support our people in a variety of ways but a few of the benefits that our people rave about include: Benefits A vibrant, relaxed yet professional culture. Hybrid working arrangement designed to support work‑life balance while fostering meaningful connection and collaboration. A holistic wellbeing program offering 24/7 support including medical, mental health and financial wellbeing services to enable our workforce to thrive at home and work. Generous paid Parental Leave: we celebrate our growing Lendi Group family with 18‑26 weeks leave for primary carers and up to 4 weeks for secondary carers. Additional Loyalty Leave each year after reaching 3 years service. Wellness initiatives with a strong focus on psychological safety. We're committed to fostering a diverse and inclusive community at Lendi Group. We believe that a team reflecting the world around us leads to greater innovation, stronger collaboration and a more engaging workplace. Our culture is guided by our 3 core values: We Are Stronger United; Act Like You Own It; and Keep Home Loans Human. Our values are part of our core DNA that helps Lendi Group to attract, engage and evolve the right talent and build best‑in‑class products. This is an opportunity to shape the future of a fast-growing, purpose‑driven company that's transforming the homeownership journey. Ready to contribute to Lendi Group’s next chapter? Apply now and be part of something big Remote Work: No Employment Type: Full‑time Key Skills Employee Evaluation, Continuous Improvement, FDA Regulations, Management Experience, Process Improvement, Profit & Loss, Operations Management, Project Management, Strategic Planning, Leadership Experience, P&L Management, Supervising Experience. Experience: years Vacancy: 1 #J-18808-Ljbffr