Technical Support Lead
vor 2 Wochen
Company Description Join us in building joyful, connected cities. Egis is a global organisation with over 20,000 employees worldwide. With our head office based in Paris, we offer global career opportunities as well as rewarding local careers for our people. Drawing on our deep pool of expertise, we create innovative solutions with our clients worldwide. Egis has the capacity to make meaningful industry and community change in the areas of placemaking, sustainability and creating connected cities. Unlike other engineering firms, Egis offers true end‑to‑end capability across the entire design‑to‑operation lifecycle, providing advisory, architecture, engineering, design, asset management and operations services. We are committed to building great teams doing innovative work — and we’d love you to join us to Impact the Future. Job Description We’re seeking an experienced and motivated Technical Support Lead to oversee IT support operations across our offices in NSW and Canberra. In this hands‑on leadership role, you’ll ensure the delivery of high‑quality, customer‑focused technical support while building strong relationships with local business units. You’ll supervise and develop a small team of Technical Support Officers (depending on location), provide advanced Level 2 support, act as a key point of escalation for complex issues, and contribute to reporting, budgeting and continuous improvement initiatives across the region. This role plays a pivotal part in ensuring reliable IT operations while driving service excellence and supporting Egis’ broader technology strategy. Some travel within your region may be required. Qualifications Bachelor’s degree in IT, Computer Science, or equivalent experience Demonstrated experience in technical support or helpdesk environments Proven experience leading regional IT support within a corporate or enterprise setting Strong technical capability across hardware, software, networking, infrastructure, and cloud platforms Experience in engineering, architecture, consulting or professional services (highly regarded) Excellent stakeholder engagement and communication skills Ability to prepare detailed technical reports and support IT budget planning Strong organisational, analytical and problem‑solving skills Ability to supervise, train and mentor a small team Familiarity with ITIL processes and enterprise technology management Ability to work independently and manage multiple priorities across sites Additional Information Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed. We are expanding in Australia and New Zealand and are excited for you to join our growing team. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Civil Engineering Imagine. Create. Achieve. A sustainable future. #J-18808-Ljbffr
-
Technical Support Lead
vor 1 Tag
Council of the City of Sydney, Österreich Egis Group VollzeitJob Description We’re seeking an experienced and motivated Technical Support Lead to oversee IT support operations across our offices in NSW and Canberra . In this hands‑on leadership role, you’ll ensure the delivery of high‑quality, customer‑focused technical support while building strong relationships with local business units. You’ll supervise...
-
Technical Support Engineering Lead
Vor 5 Tagen
Council of the City of Sydney, Österreich Nanosonics VollzeitJoin to apply for the Technical Support Engineering Lead role at Nanosonics Nanosonics is a global innovator in infection prevention, best known for transforming ultrasound probe disinfection through our breakthrough technology. As we continue to expand globally and strengthen our service excellence, we are seeking an experienced Technical Support...
-
Technical Support Lead
Vor 5 Tagen
Council of the City of Sydney, Österreich Egis In Anz VollzeitCompany Description Join us in building joyful, connected cities. Egis is a global organisation with over 20,000 employees worldwide. With our head office based in Paris, we offer global career opportunities as well as rewarding local careers for our people. Drawing on our deep pool of expertise, we create innovative solutions with our clients worldwide....
-
Manager Connections Technical Solutions
vor 1 Tag
Council of the City of Sydney, Österreich the team you will lead VollzeitDivision: System Design Department: Onboarding & Connections Reference number: 12830 Engagement type: Permanent AEMO at the Heart of Energy AEMO is Australias independent energy system and market operator and system planner. AEMOs purpose is to ensure safe reliable and affordable energy today and enable the energy transition for the benefit of all...
-
Technical Support Team Leader
Vor 3 Tagen
Council of the City of Sydney, Österreich Super Retail Group VollzeitSuper Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers' leisure time drives our culture of innovation and opportunity. About the Role Step...
-
Global Technical Support Engineering Lead
Vor 5 Tagen
Council of the City of Sydney, Österreich Nanosonics VollzeitA global innovator in infection prevention is seeking a passionate Technical Support Engineering Lead. This role involves leading a team of engineers to achieve KPIs, mentoring for technical excellence, and managing customer complexities. The ideal candidate will possess a Bachelor's Degree in Engineering and have 5 years minimum experience in medical...
-
Council of the City of Sydney, Österreich Egis Group VollzeitA leading technology consulting firm is seeking an experienced Technical Support Lead to oversee IT support operations across NSW and Canberra. In this role, you will lead a small team to deliver high-quality technical support, manage complex issues, and drive service excellence. The ideal candidate has a degree in IT, extensive technical support experience,...
-
Chapter Lead
Vor 3 Tagen
Council of the City of Sydney, Österreich Chapter Lead VollzeitA leading financial services company is looking for a Chapter Lead to manage and mentor a team of Business Analysts in New South Wales. You will oversee resource management, conduct evaluations, and foster team development. Ideal candidates will have strong leadership and coaching experience, with a minimum of 3 years in people management. In this role, you...
-
Manager, Technical Support
vor 3 Wochen
Council of the City of Sydney, Österreich Cloudflare VollzeitAbout Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without...
-
Technical Support Team Leader
Vor 7 Tagen
Council of the City of Sydney, Österreich Super Retail Group VollzeitSuper Retail Group is the proud owner of four iconic brands: Supercheap Auto, rebel, BCF and Macpac, and is one of Australia and New Zealand's largest retailers. The talent of our teams and their passion for providing an experience which inspires and enhances our customers’ leisure time drives our culture of innovation and opportunity. About the Role Step...
