Technical Support Lead

vor 15 Stunden

Council of the City of Sydney, Österreich Egis Group Vollzeit

Job Description We’re seeking an experienced and motivated Technical Support Lead to oversee IT support operations across our offices in NSW and Canberra . In this hands‑on leadership role, you’ll ensure the delivery of high‑quality, customer‑focused technical support while building strong relationships with local business units. You’ll supervise and develop a small team of Technical Support Officers (depending on location), provide advanced Level 2 support, act as a key point of escalation for complex issues, and contribute to reporting, budgeting and continuous improvement initiatives across the region. This role plays a pivotal part in ensuring reliable IT operations while driving service excellence and supporting Egis’ broader technology strategy. Some travel within your region may be required. Qualifications Bachelor’s degree in IT, Computer Science, or equivalent experience Demonstrated experience in technical support or helpdesk environments Proven experience leading regional IT support within a corporate or enterprise setting Strong technical capability across hardware, software, networking, infrastructure, and cloud platforms Experience in engineering, architecture, consulting or professional services (highly regarded) Excellent stakeholder engagement and communication skills Ability to prepare detailed technical reports and support IT budget planning Strong organisational, analytical and problem‑solving skills Ability to supervise, train and mentor a small team Familiarity with ITIL processes and enterprise technology management Ability to work independently and manage multiple priorities across sites Additional Information Egis is committed to creating an inclusive, creative culture that embraces diversity and flexibility. We offer generous parental leave, support flexible work practices and strive to create an environment where employees can connect, collaborate, grow and succeed. We are expanding in Australia and New Zealand and are excited for you to join our growing team. APPLY NOW Imagine. Create. Achieve. A sustainable future. #J-18808-Ljbffr

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