Retail Cluster Manager

Are you a dynamic leader with a passion for driving performance, inspiring teams, and delivering exceptional retail results? Join Eureka Furniture, a proud family owned and operated leader in the furniture industry, as our Cluster Manager and play a pivotal role in shaping our success across multiple locations. About Us At Eureka Furniture we pride ourselves on offering quality recycled solid timber furniture and exceptional customer experiences. As an industry leader, we are committed to innovation, operational excellence, and team development. We are seeking a proactive and results-driven Cluster Manager to manage our Orange showroom and oversee showrooms in Bathurst, Dubbo and Tamworth. Key Responsibilities Store Performance: Monitor and drive sales, profitability, and operational efficiency across multiple locations, through regular reviews and interaction with teams Floor Management: Ensure the floors of each of your showrooms has in stock, best sellers, customised to the specific store and their sales history, using relevant reporting to make strategic decisions. Stock Integrity: Ensure stores are following processes in place to minimize shrinkage, and ensure optimal stock levels. Performance Management: Set clear KPIs, coach store managers, and address performance gaps effectively. Recruitment and Retention: Attract, recruit, and retain top talent while fostering a culture of engagement and excellence. Training and Upskilling: Develop and implement training programs to elevate team performance and ensure ongoing professional growth. Reporting Interpretation: Analyse sales, financial, and operational reports to make informed decisions and implement action plans. Customer Complaints: Manage escalated customer complaints, as per the needs of the business Travel: Regularly visit stores across region to provide hands‑on support and build strong relationships with store teams. WHS Compliance: Uphold Workplace Health and Safety standards, ensuring a safe environment for staff and customers. Cost Control: Monitor and manage budgets, expenses, and resource allocation effectively. Collaboration: Work closely with various departments, including marketing, logistics, and HR, to ensure seamless operations and consistent brand standards. What We’re Looking For Proven experience as a Senior Store Manager, Multi‑Site Manager, or equivalent role in the retail sector. Strong leadership skills with the ability to inspire, motivate, and develop high‑performing teams. Exceptional analytical and decision‑making abilities. A solid understanding of retail operations, product merchandising, and sales optimisation. Excellent communication and interpersonal skills. Proficiency in interpreting financial reports and operational data. Willingness to travel interstate regularly. Knowledge of WHS regulations and commitment to compliance. What We Offer Competitive salary and bonus structure. Opportunities for career advancement within a growing organization. Comprehensive training and support to excel in your role. A dynamic and collaborative work environment. Impressive staff purchasing agreement How to Apply Ready to make an impact in the world of furniture retail? Submit your resume and a cover letter detailing your relevant experience. Eureka Furniture is committed to diversity and inclusion. We encourage applications from individuals of all backgrounds and experiences. Take the next step in your leadership journey and help us shape the future of retail success Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr