Client Manager

Overview HIA Insurance Services (HIAIS) is a specialist insurance broker, providing insurance products and risk advice to the residential building industry. Formed in 1984, HIAIS is a joint venture between Aon and the Housing Industry Association (HIA). As a Client Manager with HIA Insurance Services, you will play a pivotal role in delivering trusted insurance solutions and advisory services, tailored to meet the needs of clients within the construction industry. You will act as a strategic partner to a diverse client portfolio, providing technical expertise, risk management guidance, and proactive support throughout all stages of the insurance lifecycle. Responsibilities Flexible hybrid working environment Be a leader within an experienced and supportive team environment Manage, retain, and develop a portfolio of specialised industry clients Portfolio Management: Oversee and optimize a portfolio of residential construction industry clients, ensuring the delivery of tailored risk solutions, exceptional client service, and sustainable business growth Insurance Expertise: Advise clients on general insurance products, with a strong focus on construction insurance—including Domestic Builders Insurance—helping them navigate complex regulatory requirements and market changes Risk Management: Evaluate client exposures, develop comprehensive risk management strategies, and collaborate with underwriters and other stakeholders to secure optimal coverage solutions Client Relationship Development: Build and strengthen trusted client relationships through proactive engagement, personalized support, and the delivery of value-added solutions Business Development: Identify opportunities for cross-selling and up-selling, and contribute to new business acquisition and client retention initiatives, driving revenue and portfolio expansion Market Advocacy: Represent client interests within both local and global insurance markets, including London and Japan, ensuring advocacy and best-in-class outcomes Industry Collaboration: Engage with Building and Plumbing Commission, industry bodies, and the broader construction ecosystem to deliver integrated insurance solutions and thought leadership Operational Excellence: Leverage technology and reporting tools (Microsoft Office Suite) to enhance service delivery, streamline internal processes, and inform strategic decision-making Compliance & Governance: Ensure compliance with regulatory frameworks and Aon standards, contributing to a culture of risk awareness and ethical conduct Qualifications This opportunity would suit someone with demonstrated experience in general insurance, with a proven experience managing construction clients. Experience in managing key accounts, leveraging a strong technical understanding of construction risks Demonstrated excellence in negotiation, relationship building, and communication, consistently exceeding expectations Proficiency in insurance policies, claims processes, and risk management, particularly in construction-related insurance Track record of business development, cross-selling and account growth Expertise in growing and leveraging professional networks Effective organisational and time management skills with the ability to manage and prioritise different aspects of the role with focused attention How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. We offer two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We recognise that flexibility goes beyond just the place of work and we are all for it. We call this Smart Working Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. At Aon, you are more connected, more relevant, and more valued. We provide individuals with disabilities reasonable accommodations to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment in accordance with applicable law. Please contact us to request an accommodation on ***************@Aon.com Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. #HIAIScareers #Aoncareers Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. Sign in to start saving jobs in your profile. Don’t have a Jora account? Register with us. #J-18808-Ljbffr