Configuration Officer ServiceNow NV1

Vor 7 Tagen

Canberra, Österreich Softtest Pays Vollzeit

Australian Citizens With NV1 Clearance previous defence exp preferred Required Skills and Experience: Tertiary education in Computer Science, Information Systems, or a related field or a minimum of 5 years of experience in Configuration Management and/or Service Management roles Hold a firm understanding on the internal workings of Defence ICT Experience using Configuration Management Tools with practical knowledge of Change, Configuration, and Asset Management (ITIL V4 practices); Proven client relationship management and able to translate technical issues into clear business English; Attention to detail with the ability to create high quality documentation and procedures; Desirable Skills and Experience Practical knowledge of Incident and Problem Management (ITIL V4 practices); ITIL foundation, intermediate, or expert certification Experience using the Defence Service Management System and/or ServiceNow Strong analytical and problem solving skills, with the ability to identify and resolve issues quickly; Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams; Ability to work independently with minimal supervision (including working remotely), and to prioritise effectively. #J-18808-Ljbffr

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