Mid-Market Customer Success Manager

vor 15 Stunden


Council of the City of Sydney, Österreich Mercha.Com.Au Vollzeit

Overview Direct message the job poster from mercha.com.au Mercha is one of Australia's fastest-growing promotional product companies — recently ranked#48 on the AFR Fastest Growing Startups list. We're transforming a slow, outdated industry with our award-winning B2B platform, helping businesses design and deliver high-quality branded merchandise with speed and ease. We partner with some of Australia's most innovative mid-market and enterprise brands, and we're looking for aMid-Market Customer Success Managerto join our growing team. Sydney (Hybrid) | Full-time What you'll do Own relationships with key mid-market customers Lead onboarding, campaigns, and ongoing engagement Monitor account health, ensure renewals, and drive growth Work closely with sales, design, and operations to deliver seamless experiences Identify opportunities for expansion and increased adoption Support inbound enquiries to ensure every prospect gets a world-class first impression What success looks like ?? Strong retention and growth across your accounts ?? Happy customers who see Mercha as a trusted partner ?? Smooth onboarding and flawless program execution ?? Solid collaboration with internal teams ?? Consistently excellent customer experiences Additional details If you love building relationships, solving problems, and helping customers win — we'd love to meet you. #J-18808-Ljbffr



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