Contact Centre Trainer

Are you ready to be part of something bigger? At Lite n’ Easy, we’re not just about meals; we’re about transforming lives through better eating habits. We make it effortless for Aussies to embrace healthier choices, whether they’re on a weight loss journey or simply aiming to maintain a balanced lifestyle. As a team, we pour our passion into crafting meals that are not only nutritious but also bursting with flavour. Lite n’ Easy has been serving healthy meals to Australians since 1986. Contact Centre Trainer Wanted We have an opportunity for a highly motivated and engaging Trainer to join our Contact Centre Training team at our Contact Centre in the iconic QV Building in the Melbourne CBD. This is a full‑time role. If you’re someone who thrives on supporting and facilitating product and system training to new and existing consultants in a dynamic environment, then this is the opportunity for you. What’s in it for you? Supportive Environment: Work alongside passionate individuals in our Melbourne CBD office and other sites as required. Growth and Development: We are passionate about creating an environment where our team members can grow both professionally and personally. Benefits: Enjoy perks like discounts on Lite n’ Easy food products, themed events and family fun day, Employee Assistance Program, on‑site physio, free gym membership, annual skin check and flu vaccine and discounted private health insurance. Meaningful Work: Work for a brand that produces healthy meals to time‑stricted individuals and those dedicated to wellness. About the role This role reports into our National Contact Centre Training Lead, along with our National Customer Support Team Manager. The successful applicant will be required to support and contribute to a contact centre training program and framework delivering training and support to new and existing staff. Key responsibilities Facilitating training to new and existing Contact Centre staff across multiple sites when required. Contributing to the development of a training program and content to equip our Lite n’ Easy staff with the required skills and behaviours to support our customers in the Lite n’ Easy Contact Centres. Supporting Lite n’ Easy staff in delivering customer service that exceeds the expectations of and embraces healthier choices for our customers. Delivering updates to training content along with design of new content to support the growth of our Contact Centres. Contributing to an operational training plan to support our teams in achieving goals and objectives through ongoing identification of opportunities to enhance the performance of the department. Active management of operational tasks ensuring that delivery of training is seamless and supporting the needs of our staff. Supporting our contact centres in meeting the needs of our customers in a timely and quality focused manner. What You’ll Bring Certificate IV in Workplace Training and Assessment or other qualifications – highly preferred. Strong communication and presentation skills with the ability to influence and engage others. High level of drive to seek new business opportunities for facilitation and design of training content. Passion for elevating the customer and delivering excellence in customer service. Experience using coaching and training models and delivering effective training content. Excellent communication skills – both written, visual and verbal. Confident, inquisitive and supportive working style. High level of attention to detail and problem‑solving skills. Demonstrated proficiency in Microsoft Office Suite, Articulate and general desktop applications. Strong time management skills with an ability to prioritise tasks daily. Highly flexible and adaptable to changing priorities and environments. Willingness to adjust working hours and undertake interstate travel as required. Join Our Team If you have a passion for training and have a drive to make a positive impact, we want to hear from you Take the first step toward a rewarding career with Lite n’ Easy. Lite n’ Easy is an equal opportunity employer committed to diversity and inclusion. NOTE: Must hold unrestricted Australian work rights to be considered for the role. #J-18808-Ljbffr