Collections Manager

Brighte, Sydney, New South Wales, Australia Collections Manager About Brighte Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment. Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the Year in 2020 and the Sustainability Crusader award at B&T’s 2023 Women Leading Tech Awards. Brighte was named an AFR Sustainability Leader in Banking and Finance in 2025 and won the inaugural Sustainability Award at the Affies in 2024. About The Role This is your opportunity to shape the future of collections at Brighte, creating a function that’s efficient, resilient, and ready for tomorrow. We are elevating our collections function from a people-driven, informal setup into a structured, governed, and scalable operating model. This is not about managing queues, it’s about designing the frameworks that will power sustainable growth. What You'll Do Design and implement a scalable collections operating model with auditable processes. Establish and maintain policies, controls, decisioning frameworks, QA protocols, and reporting aligned with regulatory standards. Convert informal communication channels into structured workflows. Partner with Product and Engineering to leverage technology for workflow allocation, segmentation, QA reporting, and automation. Develop tailored customer contact strategies for early, mid, and late-stage arrears. Integrate skip tracing and optimise resource allocation through segmentation. Monitor performance metrics and loss trends to drive continuous improvement. Design and deliver training programs, competency models, and coaching frameworks for collections and hardship handling. Lead and inspire a small but mighty team based onshore and offshore, balancing hands‑on involvement with strategic oversight, while fostering a culture of accountability, transparency, and growth. Act as a trusted partner to Risk & Compliance, Finance, and other internal stakeholders. Communicate complex concepts clearly to frontline teams and senior leaders. What You'll Bring Regulatory expertise and working knowledge of NCCP, ASIC, BCOP, AFCA and other relevant standards for debt collection, loss recovery and hardship handling. Leadership experience with the proven ability to lead small‑to‑mid sized collections teams through structural uplift and capability building without large support ecosystems. A governance mindset and competence in establishing governance rhythms, data‑analytics frameworks, and risk controls. Experience designing training programs and competency models for debt collection, loss recovery and hardship handling. Practical understanding of collections tools and technology – including skip tracing, workflow automation and QA data requirements. A track record of successfully uplifting or rebuilding collections functions without destabilising team culture. What's in it for you Flexible working arrangements and a hybrid model: office Monday‑Thursday, remote Friday. Free lunch on Mondays and a variety of food options. Social activities including a weekly Thursday event and table‑tennis tournament. Opportunity to join Brighte’s Employee Share Option Plans (ESOP). Well‑stocked pantry with snacks, fresh fruit, and curated drinks. On‑site end‑of‑trip facilities with showers and towel service. Extra day of anniversary leave to celebrate your work anniversary. Diversity and Inclusion At Brighte, we celebrate diversity and encourage you to bring your whole self to work. Our inclusive culture is the foundation of our innovative and dynamic environment. Named LinkedIn’s #10 Top Australian Start‑Up (2021), we know we wouldn’t be anywhere without our investors, who believe in our mission and the opportunities that lie ahead. As part of our process, we require all candidates to undertake references and background checks, which include a police check, anti‑money laundering and bankruptcy checks. #J-18808-Ljbffr