Collections Manager
Vor 7 Tagen
We are seeking an experienced Collections Manager to lead and transform a collections team within a leading financial services firm. The successful candidate will be responsible for day-to-day management of the team as well as driving a full operational revamp of the collections function – introducing new processes, structure, and performance frameworks to enhance effectiveness and customer outcomes. This role is ideal for a proven leader with hands‑on experience in collections, arrears, or recoveries, who can deliver operational improvements while maintaining a strong focus on fair customer treatment, vulnerability support, and compliance standards. Location – Hybrid/Ipswich (4 days per week office based) Rate – £DOE Hours – Standard Business Hours Start – ASAP Duration – 3 months with possible extension / permanent options Responsibilities Lead and manage a small team of collection advisors, providing coaching, training, and day‑to‑day leadership. Review and implement new processes, policies, and frameworks. Drive improvements in productivity, quality assurance (QA), and operational structure. Oversee vulnerability management, ensuring appropriate handling of sensitive customer cases. Develop and embed a robust QA structure and clear performance metrics for the team. Ensure all collections activity aligns with regulatory standards, treating customers fairly (TCF) principles, and company values. Essential Skills & Experience Required Experience as a Team Leader, Operations Manager, Manager, or Head of Collections. Minimum 2 years experience working within a collections, arrears, or recoveries function in financial services. Proven track record of developing and implementing new operational processes and ways of working. Strong people management experience – training, coaching, and developing team members. Experience with vulnerability support, I&E assessments, and signposting to external support agencies. Ability to deliver results in a fast‑paced, customer‑focused environment. Confident communicator with the ability to influence and engage at all levels. #J-18808-Ljbffr
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Collections Manager
vor 2 Wochen
Ipswich City, Österreich Arena do Tempo - Celebrants in Portugal VollzeitCollections Manager – Arena do Tempo - Celebrants in Portugal We are seeking an experienced Collections Manager to lead and transform a collections team within a leading financial services firm. The successful candidate will be responsible for day-to-day management of the team and driving a full operational revamp of the collections function –...
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Hybrid Collections Lead: Transform, Coach
vor 2 Wochen
Ipswich City, Österreich Arena do Tempo - Celebrants in Portugal VollzeitA leading financial services firm is seeking a Collections Manager to lead a transformation in their collections team. This mid-senior level position focuses on operational improvement, team leadership, and ensuring compliance with customer treatment standards in a hybrid work environment located in Ipswich. The ideal candidate has extensive experience in...
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Collections Leader: Transform
Vor 7 Tagen
Ipswich City, Österreich Arena do Tempo - Celebrants in Portugal VollzeitA leading financial services firm in Ipswich is seeking an experienced Collections Manager to lead a transformations team. This role involves managing day-to-day operations, driving enhancements in processes, and ensuring strong customer treatment while complying with regulations. Ideal candidates will have hands-on experience in collections, proven people...
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Collections Manager
vor 3 Wochen
City of Brisbane, Österreich Perigon Group Vollzeit2 days ago Be among the first 25 applicants This range is provided by Perigon Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range A$90,000.00/yr - A$120,000.00/yr Direct message the job poster from Perigon Group Zac Smith Senior Consultant – Corporate Recruitment Bespoke recruitment...
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City of Hobart, Österreich CSIRO VollzeitA national science agency in Hobart is searching for a Collection Manager to oversee the Australian National Fish Collection. This unique role involves managing and improving access to a nationally significant marine collection, ensuring compliance with safety standards, and facilitating public engagement. The ideal candidate will have a relevant degree in...
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Collections Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Brighte VollzeitBrighte, Sydney, New South Wales, Australia Collections Manager About Brighte Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment. Our founder and CEO,...
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City of Hobart, Österreich CSIRO VollzeitAcknowledgement of Country CSIRO acknowledges the Traditional Owners of the land sea and waters of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation. Role highlights Unique opportunity to manage a...
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Manager Collection Strategy
vor 2 Wochen
City of Melbourne, Österreich NAB VollzeitJoin to apply for the Manager Collection Strategy role at NAB . Work with a purpose driven organisation focused on doing the right thing. Work with a purpose driven organisation focused on doing the right thing. Influence enterprise outcomes across a high impact portfolio. Collaborative culture, flexible working and opportunities for growth. Our people are...
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Collections Manager
vor 2 Wochen
Council of the City of Sydney, Österreich Brighte VollzeitAbout Brighte Our mission is to make consumer energy resources (CER) affordable and accessible for everyone. Brighte is building the platform to enable and accelerate the energy transition by making it affordable, easy and less risky to buy and sell energy equipment. Our founder and CEO, Katherine McConnell, has been awarded Telstra Businesswoman of the year...
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Collections Specialist
vor 1 Woche
City of Brisbane, Österreich KBH Solutions Pty Ltd VollzeitOverview A leading Finance provider is seeking an experienced Financial Hardship Officer to join their growing team. The role is crucial in providing empathetic and effective assistance to vulnerable customers experiencing financial or personal hardship. Location: Brisbane, Queensland, Australia. Salary range: A$80,000.00/yr - A$95,000.00/yr (base pay range...
