Regional Aftersales Manager

Regional Aftersales Manager (Automotive/OEM) Geely is a global leader in smart electric vehicles and automotive innovation. Own iconic brands like Geely Auto, Zeekr, Volvo, Polestar, Lotus, and hold a 17% stake in Aston Martin. With $100B+ assets and 140,000+ employees worldwide. A 13-year Fortune Global 500 innovator with a world‑class AI cloud powerhouse and a 20‑satellite network enabling safer autonomous driving. Geely is rapidly expanding in Australia with an ambitious multi‑year strategy. This means huge opportunity, real influence, and the chance to build people systems from the ground up in a business backed by a global powerhouse. Core Value: Truth‑seeking & practical, hardworking & enterprising, collaborative & innovative Culture: Achiever, Problem‑Solving, Benchmarking, Compliance Why Join Us (What You Will Love) High‑impact regional leadership: Influence dealer performance, customer satisfaction and aftersales strategy across the Southern region, driving outcomes that directly shape Geely’s market success. End‑to‑end Aftersales ownership: Parts, service, warranty, customer experience, technical support, WHS — you will oversee the full ecosystem and make real, measurable improvements. Massive growth opportunity: This is a newly created role in a scale‑up environment. You will help design systems, build dealer capability and shape how Geely delivers aftersales excellence as we expand nationwide. Strong dealer‑facing visibility: Enjoy meaningful relationships with dealer principals, service managers and aftersales teams — becoming their trusted partner and performance coach. Cross‑functional collaboration: Work closely with national Parts, Warranty, Customer Relations, Technical and HQ teams to deliver integrated solutions and best practices. Industry‑leading exposure: Learn from Geely’s global aftersales, engineering and product teams—part of one of the world’s most advanced automotive and EV ecosystems. About the Role Geely Auto Australia are looking for an experienced Regional Service Manager – Southern region to join our growing team. This is a newly created position based at the Melbourne site in Truganina. This role would suit an enthusiastic, experienced Aftersales professional with a genuine interest in supporting dealership operations and customers. A strong focus on collaborating with our growing dealer network is important and supporting them towards achieving their aftersales growth and customer satisfaction goals. Key Responsibilities Conduct regular on‑site dealer visits to assess, track and improve dealership performance in line with Geely’s standards, goals and targets to deliver premium customer experiences. Complete dealer visit reporting allowing for informed decision‑making and improved compliance and brand reputation. Managing and motivating Dealership aftersales teams to collaborate in achieving the aftersales business outcomes of Geely Auto Australia. The implementation of strategies that improve aftersales financial outcomes, while best balancing dealer, and customer satisfaction. Supporting Parts operations through 3PL engagement across the Dealer network. Management of Dealer parts & service performance targets, obsolescence, trade business and monitoring inventory levels. Enabling of Geely systems and processes training to dealers aligned to the policies as set by the factory and Geely Auto Australia. Supporting customer relations through the prompt resolution of customer complaints and special incidents at a regional level. Monitor and maintain standards adherence and policy compliance across the dealer network. Provide technical and warranty support to dealers, ensuring timely resolution of complex service cases and accurate warranty claim management in compliance with Geely Auto Australia policies. Monitor and analyse key aftersales KPIs (e.g., CSI, first‑time fix rate, warranty cost, parts supply rate) to identify improvement opportunities and implement action plans with dealers. Support dealer capability building through service advisor coaching, technician certification programs, and reinforcement of Workplace Health & Safety (WHS) compliance across service operations. Report regional market insights, including competitor aftersales practices and customer trends, to inform Geely Auto Australia’s strategy and continuous improvement initiatives. Active stakeholder engagement with Geely’s aftersales and regional management teams to achieve common goals. Other ad‑hoc duties required to support the Aftersales and parts warehouse operations. What You Can Bring Previous experience as a regional aftersales manager or in dealer management. Familiarisation with Parts & Service operational key functions and performance requirements. Strong skills in business management, problem‑solving and analytical thinking. Willingness to travel to all regions and the Sydney head office as required. Demonstrated the ability to uphold the company’s aftersales standards and brand image. Expertise in multi‑tiered relationship management with dealers. Excellent written and verbal communication skills. Ability to effectively multitask priorities, organise workload, and work autonomously. A friendly and positive attitude towards dealers, customers, co‑workers and business partners. Proficiency in English (both written and spoken) is essential; Mandarin language skills would be beneficial. Applicants must have full working rights in Australia. Visa sponsorship is not available for this role. Office & Transport Newly renovated modern office with electric adjustable sit‑stand desks. Only a 4 mins walk from Macquarie Park Metro station to our office, easy driving access via A3, Epping Rd, and M3 nearby. #J-18808-Ljbffr