Collections Officer

Collections Officer - entry level and experienced roles available Commercial Credit Control – Varsity Lakes QLD Fast track your application to join our team as aCollections Officer, by joining one of our Group Screening Sessions at our Varsity Lakes Office Get ahead of the crowd, stand out early in the process and jump straight to the face‑to‑face stage Our last group screening campaign was a success, and it was a fun way to recruit – for us and for the candidates Our business continues to grow, so we're running more group screenings over the coming weeks. We are still fast‑tracking candidates for our next intake on 1st December - apply today to find out more Welcome to Commercial Credit Control We’re not just another name in the debt recovery industry — we’re a people‑first, nationally recognised leader, helping businesses and individuals navigate their financial journeys with care and compassion. At the heart of what we do is making a real difference, and we want you to be part of it We’re part of the Investors Central Group , which offers you the opportunity to develop your career across four different entities and multiple sites What’s the role? Are you looking for a career that combines purpose, growth, and impact? You’ll join a vibrant, supportive team committed managing accounts, finding positive outcomes and helping people during challenging times. The day-to-day Here’s what your day might look like: Confidently manage inbound and outbound calls, assisting customers with an existing or past relationship – no cold calling. Provide tailored solutions to help customers overcome significant hardship and financial challenges. Manage a portfolio of overdue accounts from start to finish, providing tailored solutions and ensuring timely follow‑up and action. Utilise skip tracing techniques to locate customers and establish contact. Investigate and manage escalated accounts including hardship, disputes, and potential legal matters. Collaborate with a supportive team to achieve goals and key performance indicators (KPIs). Maintain accurate records and use company software to manage customer cases. Contribute to a positive and energetic workplace culture, where teamwork thrives. What are we looking for? Entry level and experienced team members who have a passion for helping people, or experience in customer service or collections. Full‑time applicants - hours of operation are Monday – Friday, 7:00am to 6:30pm. Team members enjoy staggered start and finish times, typically starting between 7:30am - 8:30am and finishing between 4:30pm - 5:00pm. Part‑time applicants - minimum 20 hrs/week, across 4–5 days, 9:30AM–3:30PM). We believe in balancing productivity with personal time, so you can plan your day in a way that works best for you. What do you need? We’re looking for candidates who: Have exceptional customer service skills and genuinely care about helping others. Are confident managing sensitive or complex customer conversations with empathy and professionalism. Are familiar with or willing to learn relevant legislation, including debt collection guidelines and privacy obligations. Are self‑motivated, eager to learn, and thrive in a fast‑paced environment. Have strong attention to detail, organisation and time management. Can work independently while contributing to the wider team. Have a positive, solutions‑focused attitude. While experience in hardship, collections or financial services is a bonus, it’s not essential — we’re all about potential and passion What’s in it for you? This is a chance for you to gain a permanent position within a stable, growing, public company. We're all about rewarding our team with: Weekly cash prize competitions Employee share investment opportunities Novated lease benefit EAP and wellbeing support Themed days, team lunches & events – fun is part of the job Group screening sessions will be taking place on the following dates: Friday 31st October – 11.30AM Monday 3rd November – 4.00PM What You’ll Learn at the Session: What it's like to work at CCC Meet the team and explore the office culture Learn about the Collections Officer role See how you can grow your career with us How to Apply Submit your CV and cover letter via Seek. Make sure you include which sessions you are available to attend Or if you can’t make any, that’s fine - just include your availability and we will give you a call. We’ll be in touch as soon as applications come in to lock in the sessions, so keep an eye on your emails We’re working to a preferred start date of Monday, 17th November. If you have any questions feel free to contact *******@financeone.com.au. Successful candidates must undergo a National Police check and any relevant industry checks. Looking for more information? Check out our website via the links below. Don’t miss your chance to kick‑start a meaningful career. We can’t wait to meet you at the screening Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr