CRM & IT Systems Support Officer - Oakberry Australia
vor 2 Wochen
CRM & IT Systems Support Officer - Oakberry Australia Role Overview We are seeking a full‑time ICT Customer Support Officer responsible for maintaining the smooth operation of Oakberry Australia’s internal IT systems and services. This role supports internal users by diagnosing and resolving technical issues, maintaining IT infrastructure, and ensuring reliable access to business systems. The successful candidate will work closely with internal departments to provide frontline IT support, assist with systems maintenance and updates, and contribute to overall system efficiency and security. This position is key to ensuring ongoing IT functionality across Oakberry’s head office and store network. Reporting Structure The CRM & IT Systems Support Officer reports to the Head of Operations & IT. This role does not have any direct reports. Responsibilities Provide first‑level support to internal staff for software, hardware, and system issues across various business units. Respond to helpdesk queries, resolve incidents, and upscale complex issues as required. Install, configure, and maintain end‑user devices, business applications, and IT infrastructure (including internal platforms and networks). Support the rollout and maintenance of new systems, including the company’s loyalty program platform and internal management tools. Monitor and maintain system performance, security settings, user access controls, and data integrity. Coordinate with internal departments to gather system requirements and assist in implementing practical IT solutions. Document standard operating procedures, FAQs, and user instructions for internal systems. Conduct staff training on system use, security protocols, and IT policies. Assist with regular system maintenance, software updates, and backup procedures. Liaise with IT vendors and service providers to ensure continuity of technical support services. Requirements Diploma or degree in Information Technology, Computer Science, or a related field. Minimum 2 years of experience in IT support, helpdesk, or system administration roles. Strong understanding of hardware and software troubleshooting techniques. Experience with business systems, databases, and cloud‑based platforms preferred. Knowledge of IT security, backup procedures, and disaster recovery plans. Excellent communication and interpersonal skills for supporting non‑technical staff. Ability to work independently and manage support tasks proactively. Unrestricted work rights (Australian citizens or permanent residents). How to Apply All applicants must include a cover letter explaining how they meet the above requirements and why they are suitable for the role. Additionally, all applicants must submit examples of recent project experience and/or tertiary studies, in addition to providing a resume. Applications without these documents and information will not be considered. Be careful – don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
-
IT & CRM Systems Support Specialist
vor 2 Wochen
Council of the City of Sydney, Österreich Oakberry VollzeitA growing IT service provider in Sydney is seeking a full-time CRM & IT Systems Support Officer. The ideal candidate will maintain internal IT systems, providing frontline support to staff and ensuring operational efficiency. The role requires a diploma in IT, a minimum of 2 years of relevant experience, and strong troubleshooting skills. This position...
-
CRM & IT Systems Support Specialist
Vor 7 Tagen
Council of the City of Sydney, Österreich Oakberry VollzeitA growing IT service provider in Sydney is seeking a full-time CRM & IT Systems Support Officer. The ideal candidate will maintain internal IT systems, providing frontline support to staff and ensuring operational efficiency. This role requires a diploma in IT and a minimum of 2 years of relevant experience. This position offers a significant opportunity to...
-
It & Crm Systems Support Specialist
Vor 7 Tagen
Council of the City of Sydney, Österreich Oakberry VollzeitA growing IT service provider in Sydney is seeking a full-time CRM & IT Systems Support Officer. The ideal candidate will maintain internal IT systems, providing frontline support to staff and ensuring operational efficiency. The role requires a diploma in IT, a minimum of 2 years of relevant experience, and strong troubleshooting skills. This position...
-
AMP 2026 Accounting
vor 2 Wochen
Sydney, Österreich AMP VollzeitAMP 2026 Accounting & Finance Graduate Program Join to apply for the AMP 2026 Accounting & Finance Graduate Program role at AMP AMP 2026 Accounting & Finance Graduate Program Join to apply for the AMP 2026 Accounting & Finance Graduate Program role at AMP Get AI-powered advice on this job and more exclusive features. About AMP If you live in Australia or New...
-
AMP 2026 Financial Services Graduate Program
vor 1 Woche
Sydney, Österreich AMP VollzeitJoin to apply for the AMP 2026 Financial Services Graduate Program role at AMP Join to apply for the AMP 2026 Financial Services Graduate Program role at AMP Get AI-powered advice on this job and more exclusive features. About AMP If you live in Australia or New Zealand, you've likely heard of AMP. We help people with their banking, super, retirement and...
-
Technical Support Engineer
Vor 7 Tagen
Council of the City of Sydney, Österreich AMP VollzeitTechnical Support Engineer Join to apply for the Technical Support Engineer role at AMP. The Technology function at AMP is accountable for delivering fast, agile, secure, compliant, and well‑governed technology services that enable AMP to achieve its strategic objectives. This role is pivotal in ensuring the stability and resilience of AMP's digital...
-
Technical Support Engineer
vor 17 Stunden
Council of the City of Sydney, Österreich Amp VollzeitTechnical Support Engineer Join to apply for the Technical Support Engineer role at AMP. The Technology function at AMP is accountable for delivering fast, agile, secure, compliant, and well-governed technology services that enable AMP to achieve its strategic objectives. This role is pivotal in ensuring the stability and resilience of AMP's digital banking...
-
Customer Engagement Campaign Manager- AMP Bank GO
vor 2 Wochen
Council of the City of Sydney, Österreich AMP VollzeitIf you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers? We're wondering the same thing. We built it. We launched it. Now, we run. We started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday...
-
Council of the City of Sydney, Österreich Amp VollzeitIf you could create the best digital bank in Australia, what would it look like? And how would it make life easier for customers? We're wondering the same thing. We built it. We launched it. Now, we run. We started with an idea: to disrupt the industry with a beautiful, brilliant banking solution designed specifically for small businesses and everyday...
-
Application Support Analyst
vor 2 Wochen
City of Melbourne, Österreich Culture Amp VollzeitApplication Support Analyst Join to apply for the Application Support Analyst role at Culture Amp. Join us on our mission to make a better world of work. Culture Amp is the world’s leading employee experience platform, revolutionizing how 25 million employees across more than 6,500 companies create a better world of work. Culture Amp empowers companies...
