Account Manager

People & Culture Lead @ INNOCEAN Australia | Certified Mental Health First Aider ABOUT INNOCEAN; The Home of Fearless Creativity INNOCEAN is the fastest growing agency network in the world, with 32 global offices and more than 4,100 employees in 23 countries. At INNOCEAN Australia, we operate with the autonomy of an indie, and the scale of a multinational – all in service of our promise to clients and team members to deliver Fearless Creativity that earns an unfair share of attention. We opened our doors in Australia in 2008 with two foundation clients: Hyundai and Kia. Since 2020 the Sydney business has been on a mission to diversify our roster which now includes FMCG, NGO, Insurance, Tourism and Technology brands, not to mention our own Gender Equality not for profit division called F*ck the Cupcakes. We’re a proud, fearless and ambitious group of over 80 creatives, strategists, client partners, media experts, technologists, analysts, and producers who work together in a flat and highly collaborative environment. We are uniquely geared to build integrated creative solutions across all touchpoints on a consumer’s journey with a brand, and in culture. We’re famous for our category defying work and an enviable trophy cabinet. Day to day, we dare to break the rules, make noise and embrace a curious and collaborative culture that turbocharges everything we do – this is what allows us to punch above the competition, clear the clutter and unearth the uncomfortable truths that unlock truly attention grabbing, fearless ideas. It’s how we create bonds between brands and consumers, and between us and our clients. Think of us as an extension of the marketing team. One with all the capabilities required to deliver work that gets attention and drives cultural connection. ABOUT THE ROLE The Account Manager acts as a link between the client and Innocean, maintaining regular contact and ensuring communication flows effectively between them. The main purpose of this role is to manage projects and allocated accounts with a degree of autonomy, from kick-off through to final implementation. You will develop an understanding of the client’s business, brand, category, and vision. Attending client meetings, you will assist the CP/SAM in preparing internal briefing documents and client presentations, liaise with relevant external partners, and manage campaigns, continually striving to exceed your client’s expectations. You will know every detail of a project and manage-up and ensure your manager is across project status and proactively flag issues or concerns. You will be highly focused on ensuring a customer‑centric approach to create a positive customer experience at all touchpoints. You should be solution focused, results orientated and will have a keen interest in combining strategy, data analytics, and creativity to deliver effective campaigns. You will need to be a great communicator who leads the way in best-practices. The Account team at Innocean is fully integrated, underpinned by an end to end, Brand Experience focus. This is how the work is created, judged, and deployed. You’ll be working across all channels on various campaigns to bring this to life. Responsibilities Brand & Category Knowledge: Develop a solid understanding of the client’s brand and expected results. Understand the strategic direction of the client’s brand, working closely with the Senior Account Manager to actively contribute to brand strategy. Support strategy with any brand/competitive/industry input required. Continually develop a deep understanding of the client’s broader business, the industry, and the economic influences on the business. Think proactively to surprise and delight your client with creative, digital, social and competitive work/ideas. Client Relationship Management: Act as the link between the client and Innocean, maintaining regular contact to ensure communication flows effectively amongst internal and external parties, including agency village partners. Participate in meetings with clients to discuss and identify their advertising requirements. Identify opportunities for the client’s business and for the agency. Proactively problem solve and resolve client and agency issues. Account Management: Work with the Client Partner and Senior Account Manager in briefing and working with agency colleagues (both strategy and creative) to devise campaigns that meet the client's brief and budget. Share the client’s feedback clearly back to the agency, and ensure feedback is addressed or appropriate discussions are had when there is push back from agency. Ensure high quality standards are met across all agency outputs including presentations and assets i.e. free from grammatical and formatting errors. Prepare timelines to ensure adequate time allocated and realistic turnarounds are agreed on for projects. Manage internal stakeholders to ensure timings are met. Present campaign ideas and budgets to the client, with support of CP/SAM. Work with the CP/SAM to prepare materials for client presentations of creative work. Ensure WIP meetings are facilitated seamlessly; including knowledge of job status, document updates, attention to detail, and note taking. Budget management, including initial budget creation (with input from CP/SAM), estimate approvals, PO development, and invoicing. Write client contact reports post every meeting and circulate to attendees in a timely manner. Manage live execution of projects including monitoring progress, pre-empting, and resolving any issues. Work with external (media) and internal (strategy) partners in the development of post-campaign analysis. Management of campaign schedules, plans, and client approvals, ensuring timings are met for all deliverables. Accurately complete administration tasks when required including opening jobs and providing estimates. Be viewed as the keeper of organisation on the team, which means ensuring all documents are filed in a timely manner. Supports CP & SAM with financial reporting and JCR’s. Stakeholder Relationship Management: Build relationships and earn trust of internal and external agency stakeholders. Effectively communicate to manage up where required. Qualifications Strong portfolio that demonstrates your Account Management expertise. Be willing to up-skill in areas that may lack experience i.e., CRM, marketing automation, email platforms. Knowledge, Skills & Experience Minimum of 3 years industry experience. Previous experience in managing campaigns from inception through to completion. Multi‑channel, integrated experience inc. Social, CRM & CX. Literacy across shared project management and financial systems. Flexibility to adapt your ideas to meet client expectations and take on feedback. Exceptional time management skills with demonstrated experience meeting competing deadlines across platforms without compromising on work quality. Brilliant basics including attention to detail. Solution‑driven, even against challenging projects and situations. Excellent written and verbal communication skills and the ability to work well with a variety of personalities and work style. Skilled with software such as Google Docs, Keynote, Microsoft Excel, PowerPoint. Flexible approach to work, demonstrating resilience and ability to rapidly adapt to change. Benefits Individual Professional development with regular appraisals, 360 feedback and training. Client sponsored benefits. Local Business Discounts. Progressive parental leave policies. Floating leave policies. Pet friendly environment. Not accepting overseas applications #J-18808-Ljbffr