Reception and Patient Concierge

Avery is about people, and celebrating their right to be who they want to be and to take time for themselves and their skin health. Avery has two parts: Avery Reconstructive and Aesthetic Plastic Surgery and Avery Aesthetics. Avery Reconstructive and Aesthetic Plastic Surgery is a boutique plastic surgery practice, that supports people to make the medical and aesthetic choices that are right for them, without judgement and always with safety and ethical decision making at its core. Avery Aesthetics is a medical skin health service with a luxury medispa feel and dedication to skin wellness through premium laser, light, and other treatments. Specialist Plastic Surgeon, Dr Gary Avery (FRACS) is the Clinical leader of both services, and we are located in Newcastle’s East End. Occasional parking is possible otherwise surrounding street parking, Bolton St carpark, or other transport. The Role A front of house superstar dedicated to providing subtle yet considered customer service to our skin health and plastic surgery visitors. You will be responsible for making everyone who walks through the door feel welcome and to build valued relationships so that you can support our clinicians in providing an elevated service. You will also be the wider teams go to person for the support they need to deliver the high level of personal and administration care Avery is known for. You will be responsible for looking after our skin health and plastic surgery visitors, checking them in and out of the clinic, inviting them to the considered space suitable for their appointment, making them a barista style beverage, organising our patient packs, keeping our waiting areas looking immaculate throughout the day, and other administration duties and tasks as delegated by the team. You will develop an in-depth knowledge of the services we provide and our skin care. You will also be involved in the cleansing and client preparation process for our skin health visitors and clinical photography. Your Story You thrive on providingexceptional customer service - you understand what luxury service means and are committed to providing it. You are calm under pressure and can utilise your problem solving skills. You are able to commit to this role, team, and your future at Avery. You have agrowth mindset and your positive attitude is clear from your communication and behaviour. You look smart, because you are smart . Being a member of our team means that you understand personal presentation is important to us. You will enjoy growing and learning in the team, and through our commitment to ongoing professional development and the evolution of Avery. The essentials Ideally, you have a background in a client facing role in any of the following sectors: Medical aesthetics Plastic Surgery Otherwise candidates in beauty therapy, hair, skin care, makeup or dermatology will also be considered. You must curious about skin and committed to learning everything there is to know. You must have administration skills (e.g, booking appointments, managing clinicians diaries etc) and tasks focused on facilitating the in-house experience of our patients. You must have at least 2 years work experience in a similar role. You must submit a short film about why this position is perfect for you and what you have to offer the future visitors to Avery. We realise knowing what the remuneration is for this role will be important to you, however at Avery whether you are theright fit for our team is the most important element we are looking for. Your experience will dictate what we are prepared to offer you, the unique individual you are. So our first goal is to look at whether you are right for Avery (and vice versa whether Avery is right for you), and then explore what remuneration package reflects your experience to date and expectations for the future given the role. The role has a broad band for you to consider. Does this sound like you? Next steps: Take a look at our website –averyplasticsurgery.com.au - and see if you can see yourself joining us. Apply by clicking through the Seek link below and provide yourresume and a cover letter or film responding to "The Essentials" and sharing with us why you make the perfect fit for this exciting role in our clinic.Please email your film to *********@averyplasticsurgery.com.au. Wewill be unable to consider applications that do not provide a cover letter or film - about why this position is perfect for you and what you have to offer the future visitors to Avery. There will be a trial prior to any offer of the role so that you can see what being part of Avery looks like, and so we can also see if you will be a good fit for our team. Finally We are privileged to receive hundreds of applications for roles at Avery when we advertise, so we recommend making yours stand out (consider this your opportunity to make a fabulous first impression). When we see an amazing one, we will contact you ASAP. Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad . #J-18808-Ljbffr