Connectivity Technician

vor 3 Wochen


Council of the City of Sydney, Österreich Robert Walters Vollzeit

A leading digital infrastructure provider is seeking a Connectivity Technician to join their Sydney team. This full-time role blends NOC operations with Data Centre Smart Hands support, maintaining network and customer connectivity. You'll monitor, troubleshoot, and resolve incidents while ensuring reliable service delivery and a seamless customer experience in a collaborative, growth-focused environment. Gain exposure to both NOC operations and hands-on data centre work for diverse technical experience. Work with a supportive global team that values learning and professional development. Be part of an organisation that prioritises safety, compliance, and work-life balance. What you'll do: Monitor and troubleshoot network and data centre connectivity services, identifying and resolving incidents in real time. Act as the first/second-level point of contact for customer and vendor escalations. Support provisioning and service delivery, coordinating with engineering and field teams. Perform Smart Hands tasks - racking, cabling, patching, labelling, and decommissioning. Maintain asset records, documentation, and shift handovers in line with SLA requirements. Provide on-site diagnostics, hands-and-eyes support, and ensure operational compliance. What you bring: 2+ years' experience in NOC, telecommunications, or data centre support. Knowledge of IP networking (Cisco/Juniper) and optical transmission systems (DWDM/SDH). Practical experience with structured cabling, fibre/copper installation, and physical layer testing (ODF/MMR). Familiarity with network monitoring tools, ITSM systems (ServiceNow/Jira), and server hardware. Exposure to colocation facilities (e.g., Equinix, NTT) and submarine network environments is highly beneficial. Relevant qualifications in Telecommunications, IT, or Electronics, with certifications such as CCNA, Network+, or CDCTP well regarded. Strong troubleshooting, documentation, and communication skills with a willingness to work rotating 24×7 shifts. Aboriginal and Torres Strait Islander Peoples are encouraged to apply. To apply please click apply or call Cody Berry on 3*** for a confidential discussion. Be careful - Don't provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr



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