IT Support Technician
vor 2 Wochen
Compare Club is one of Australia’s leading personal finance marketplaces. Our experts make it easy to find better value health insurance, home loans, life insurance, energy providers, credit cards and more. We have over 500 employees across Melbourne, Sydney, Brisbane and around the world. Everything we do is aimed at helping customers save money on household bills. About the role: We have a new opportunity for an IT Support Technician to join our growing team You will play a key role in ensuring that our staff experiences smooth and efficient daily operations. This role focuses on the hands‑on support of endpoint devices, troubleshooting day‑to‑day technical issues, and helping users navigate software applications. Integral to the role is the installation, diagnosis, repair, and maintenance of hardware and software on endpoint devices, all aimed at ensuring smooth operations and optimising staff productivity. What You’ll Do: Provide timely and effective IT support to Compare Club staff, addressing hardware, software, and network issues to minimize downtime and disruptions. Deploy and configure endpoint devices and systems in line with our Standard Operating Environment. Perform remote management tasks to ensure that devices are managed from any location, facilitating quick issue resolution and reduced downtime. Manage and support printers and video conferencing systems to ensure seamless functionality and reduce downtime for staff and meetings. Create, maintain, and update a comprehensive device inventory for quick reference and asset tracking. Proactively address and resolve hardware and software issues on endpoint devices, including installations, diagnoses, repairs, and regular maintenance ensuring optimal performance and fewer disruptions. Understanding of fundamental networking concepts to troubleshoot connectivity issues. Adhere to IT security practices, especially at the device level. Collaborate effectively with other members of the IT Operations team and other departments for a unified approach to IT support and operations. Stay updated on IT trends, best practices, and technologies, providing regular recommendations for SOE and other IT operational process improvements. Skills & Qualifications: Proficiency in handling macOS and Windows operating systems. Proficiency in IT support tools and office suites such as ManageEngine Endpoint Central, Service Desk Plus, Google Workspaces, Active Directory Group Policies and Microsoft Office. Ability to diagnose, repair, and maintain a variety of endpoint devices, including PCs, Mac laptops, Samsung mobiles, and Apple tablets. Experience with remote desktop support tools and the ability to enhance remote management capabilities. Understanding of basic networking concepts, including troubleshooting connectivity issues. Knowledge of best practices in IT security, including endpoint protection and patch management. Ability to maintain accurate records and create user‑friendly documentation for IT procedures and solutions. Commitment to staying updated with the latest technological trends and tools in desktop support. If you’re ready to take the next step in your career and are looking to work for a company that is constantly growing & evolving, Apply Now Please note that only shortlisted candidates will be contacted. Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr
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