Customer Banking Specialist

Vor 5 Tagen


Shire Of Lake Grace, Österreich CommBank Vollzeit

Customer Banking Specialist - Lake Grace (26 hr/wk) We are looking for a part time Customer Banking Specialist to work in our Lake Grace Multi-Channel branch The roster for this role is: Monday, Thursday and Friday: 9.15pm – 5pm Tuesday and Wednesday: 9.15am – 1.15pm What is a Multi-Channel Branch? Tuesday, Thursday and Friday: We assist our customers with their everyday banking needs and complaints via telephone or other digital channels in a contact centre environment. Monday and Wednesday: Our Retail Branch services customers in the community face to face with their everyday banking needs, enquiries & transactions. Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will: Assist customers with general banking transactions, answering questions and queries Build a personal connection with customers through meaningful conversations face to face and through our direct channels Work with customers to use our in-branch technology and digital banking options Complete Financial Health Checks to assess customers’ financial needs Process applications for personal loans, credit cards and associated products Use tools to capture customer feedback and take action to correct any service breaks to drive improvement Be provided with continuous training and development to support your career aspirations We’re interested in hearing from people who have: A passion for delivering outstanding customer service with every interaction The ability to have great conversations and confidence to ask challenging questions Problem solving attitude and curiosity in finding the right solutions An open approach to learning new things and goal oriented An ability to work collaboratively as a team to deliver a seamless customer experience Don’t wait, apply today Aboriginal &/or Torres Strait Islander people encouraged to apply Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad. #J-18808-Ljbffr



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