Customer Service Represetative
vor 2 Wochen
Job Summary The Customer Service Representative (CSR) role is responsible for handling the full range of customer transactions, general enquiries, web and off-phone activity, and customer complaints in a timely and accurate manner with a strong propensity for customer advocacy. Essential Job Duties and Responsibilities Answer inbound calls and emails, providing accurate information and specialised advice to customers Work within a customer-focused team that understands and supports customer needs, whilst achieving the OCC service levels Solve problems and handle customer complaints, escalating to a Team Leader when necessary Accept and process the full range of identified customer-related transactions in a professional and timely manner, to the agreed quality and efficiency standards Adhere to process and policies, and work within a variety of KPIs in accordance with Cubic’s contractual obligations. KPIs include: quality assurance; work productivity; schedule adherence; work attendance; and customer satisfaction Adhere to individual work activity and break schedules as set by the Team Leader Participate in regular coaching, training and call assessment activity with the Team Leader such that call quality, customer experience and a high level of process, systems and product knowledge is maintained Model high standards of personal performance and behavior to serve as a positive role model for others Complete administration tasks related to customer transactions and travel card administration General Duties and Responsibilities Comply with Cubic’s Quality Management System Comply with Cubic Occupational Health, Safety and Environment policies and procedures Comply with security in accordance with established policies and procedures of the organisation Comply with Cubic Human Resources Procedures Other duties as requested Minimum Job Requirements Skills/Experience/Knowledge Essential: Relevant experience in product management Able to demonstrate strong customer service skills Proficient in keyboarding, data entry and computing skills including ability to quickly learn new front-end systems Desirable: Experience working as a frontline customer contact/customer service agent Experience in an inbound customer service environment where KPI achievement is closely monitored Experience in a 24x7 environment Experience in public infrastructure/transport industry Personal Qualities Excellent customer service skills with a strong desire for closure Ability to consistently follow procedures with attention to detail A collaborative style with the ability to work as part of a team Inclination towards problem-solving and willing to take personal initiative and be proactive Strong administration and organisational skills with ability to work under pressure from time to time Desire to learn, grow and succeed Excellent written, verbal and numeracy skills Strong interpersonal skills Available to work on rotational shifts, including overnight shifts from time to time Condition of Employment Successful outcome of a National Police Check #J-18808-Ljbffr
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Customer Service Represetative
vor 2 Wochen
Council of the City of Sydney, Österreich Cubic VollzeitBusiness Unit: Cubic Transportation Systems Company Details: When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...
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Customer Service Represetative
Vor 3 Tagen
City of Lake Macquarie, Österreich Cubic Corporation VollzeitBusiness Unit Cubic Transportation Systems Company Details When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people’s lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...
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Customer Service Representative
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitWe’re excited to be expanding our friendly and supportive team and are looking for a Customer Service Representative to join us at our Revesby office. If you’re a customer service superstar who thrives in a dynamic, people-focused environment, we’d love to hear from you! At Service Today, we’re proud to deliver premium residential Plumbing, Electric,...
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Customer Service Representative
vor 3 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitAbout the opportunity If you are passionate about working in a customer centric team, delivering positive face to face customer service experiences and enjoy working in a fast‑paced environment, this could be the right role for you. You will deliver exceptional customer service through provision of driver license tests and other Agency Customer Service...
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Senior Service Designer
vor 2 Wochen
Council of the City of Sydney, Österreich Nsw Department Of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role involves conducting research, collaborating with stakeholders, and developing strategies for service improvement. The ideal candidate will possess expertise in service design tools and excellent...
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Group Product Manager
vor 4 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitGroup Product Manager - Service NSW Digital Services Join to apply for the Group Product Manager role at NSW Department of Customer Service. Base pay range A$162,296.00/yr - A$195,248.00/yr Key details Grade: SNSW Grade 11/12 – A$162,296 to $195,248 Employment: 2 ongoing full‑time positions Location: Haymarket, Gosford or Parramatta – hybrid with 2...
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City of Parramatta Council, Österreich NSW Department of Customer Service VollzeitA government agency in New South Wales is seeking a Senior Service Designer to lead human-centred design projects aimed at enhancing customer experiences. The role includes conducting research, collaborating with stakeholders, and developing strategies to improve services. The ideal candidate should have expertise in service design tools and excellent...
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Network Services
vor 3 Wochen
Council of the City of Sydney, Österreich NSW Department of Customer Service VollzeitNSW Department of Customer Service – Sydney NSW Grade: 7/8Salary range: $113,574- $125,720 + superDuration: 12 monthsLocation: Hybrid, with attendance to Sydney McKell office Tuesdays and Thursdays each week, or other approved offices as per team requirements An exciting ongoing opportunity has arisen for a NetworkServices and Operations Officer to join...
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Customer Service Specialist
vor 3 Wochen
Council of the City of Sydney, Österreich Service Today VollzeitA leading service provider in New South Wales is seeking a Customer Service Representative to join their team in Revesby. The ideal candidate will have a passion for customer service and enjoy a collaborative work environment. Responsibilities include managing customer interactions through various channels and ensuring satisfaction. This role offers weekly...
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Driver Tester
vor 3 Wochen
Wingecarribee Shire Council, Österreich Department of Customer Service VollzeitA government agency in New South Wales is seeking a Customer Service Representative-Driver Tester to provide exceptional service through driver license testing. The role requires an unrestricted driver licence and the ability to drive a manual vehicle. This part-time position offers a salary range of $84,734 - $89,050 pro-rata, with flexibility in operating...
