Duty Manager

Permanent Part-Time 0.6FTE Join the Wild Side — We're Hiring a Duty Manager Zoos SA is a not-for-profit conservation charity that exists to save species from extinction and connect people with nature. As one of the largest open range zoos in the world, spanning more than 1,500 hectares of fauna and flora, we're excited to be expanding Monarto Safari Park, the largest safari park that will exist outside of Africa and a rare and exciting project, the construction of an elephant habitat We're also excited to be expanding Monarto Safari Park with a first-of-its-kind luxury resort, luxury tents and lodge facilities. Monarto Safari Park began offering longer visits and a range of new and wild safari experiences in an area known as Wild Africa including incredible tours through herds of roaming animals. About the Role Do you thrive in dynamic environments, have a strong sense of responsibility, and want to play a vital role in one of Australia's largest open‑range safari parks? Monarto Safari Park is seeking a dedicated Duty Manager in a permanent part‑time capacity (0.6FTE) to be the front line of operational excellence and emergency response at our world‑class visitor destination. As Duty Manager, you'll be the go‑to leader overseeing day‑to‑day park operations, based at our bustling Visitor Centre. You'll play a crucial role in ensuring the park runs smoothly, responding to urgent issues, coordinating with emergency services, and supporting staff and guests alike. Key Responsibilities Ensure all operational aspects of the park are running efficiently and safely. Be the first point of contact for emergency response, liaising with SAPOL, CFS, Ambulance, and other services. Coordinate and manage any incidents involving staff or visitors. Escalate emergency, customer service, or animal‑related matters per Monarto's Emergency Fire Safety Control Plans. Provide support and guidance to staff, volunteers, and work experience students. Oversee the smooth operation of the Visitor Centre and ensure a high level of visitor satisfaction. Uphold workplace health and safety procedures and compliance. Complete routine administrative duties, including end‑of‑day Duty Manager reports. About You Skills and Experience Demonstrated strong leadership and decision‑making skills. Excellent communication and customer service abilities. Ability to remain calm and think clearly in high‑pressure situations. A proactive, hands‑on approach and a collaborative mindset. Skilled in building positive client relationships and resolving issues effectively. Skilled at maintaining focus and efficiency during periods of intense activity and high demand. Experience in emergency response or operational coordination (preferred). Knowledge of conservation and environmental issues and the demonstrated capacity to apply this knowledge in a visitor‑focused setting (desirable). Small Passenger Vehicle Driver's Accreditation or willingness to obtain (desirable). Essential Criteria Possess the ability to deal with a wide range of people, visitors, volunteers and staff. Excellent customer service skills. Strong interpersonal skills and an ability to work under pressure to achieve deadlines. Well‑developed techniques in conflict resolution. Ability to communicate effectively, verbally and in writing with internal and external customers. Ability to complete Zoos SA Duty Manager training. Senior First Aid qualification or willingness to obtain. Working with Children Check. Availability to work weekends if required for which applicable penalties apply. How to Apply Please complete the requested work history & education information on the application page, attach your resume and any certificates in the education section. This will assist us in assessing your suitability for this role. Zoos SA is passionately committed to equal employment opportunity. We believe diversity, inclusion and reconciliation are fundamental to our rich organisational culture and values, and we demonstrate this commitment through all our employment practices so that our people continue to reflect the local communities in which we work. If you are unable to submit your application because of incompatible assistive technology or require reasonable adjustments, please contact Todd. If you have a strong passion for community engagement in a meaningful role, this is a great opportunity to contribute to our mission of conservation and education while working in a dynamic and innovative environment. APPLY NOW #J-18808-Ljbffr