Key Account Manager

Key Account Manager - Pharmacy We’re entering an important new chapter. As we continue our shift into a sales and marketing‑led organisation, we’re looking for a Key Account Manager Pharmacy to help shape our next phase with clarity, purpose, and impact. As our Key Account Manager Pharmacy, you will play a critical role in delivering customer strategy, driving growth, and ensuring flawless execution in a fast‑paced, highly dynamic retail environment. This role requires strong communication skills, commercial acumen, resilience, and the ability to engage customers with pace and accountability. What You Will Do Own the strategy, performance, and commercial delivery for your portfolio of customers, aligned to Symbion or API wholesalers. Develop insight‑led joint business plans (JBPs) aligned to the channel strategy set by the Head of Channel. Flawlessly execute category plans ensuring promotional plans, activations, rep‑deals and in‑store initiatives are delivered with precision. Own and optimise the trade investment budget for your customer banners, ensuring disciplined spend and strong ROI. Contribute to channel transformation focusing on digital reach, simplification and optimisation of commercial investments. Forecast demand using market insights, sales trends and customer event calendars; partner closely with Supply and Planning to ensure availability. Orchestrate cross‑functional execution with Marketing, Supply, Field Sales and Finance; brief field teams with customer specific execution plans that cut through at shelf. Bring an entrepreneurial mindset to identify commercial opportunities, mitigate risks, and optimise brand profitability. Build strong, influential relationships with customer groups & negotiate effectively to drive mutual value and sustainable growth. Adapt quickly to change, adjusting plans with agility to protect performance and capture new opportunities. What You Will Bring 4+ years FMCG, retail, or consumer healthcare account management experience (Grocery or Pharmacy channel experience advantageous). Strategic & commercial acumen, with a strong grasp of P&L drivers and market dynamics. Confident reading data, spotting trends and converting insight into action. Influence, storytelling & Negotiation skills: Willing to engage with customers to deliver strong outcomes on trade investment and core ranging. Customer centric thinking to build long‑term value with banner and wholesaler key stakeholders. Strong collaboration, communication, and cross‑functional engagement skills to bring excellence in execution. Resilient, adaptable, and solution‑oriented: Thrives in fast‑paced, ambiguous environments. Highly proficient in Excel, forecasting systems, and commercial reporting. Degree in business/commerce or related area is highly regarded. Where You’ll Work You’ll be based in our Kingsgrove office, with a planned relocation to a new Sydney CBD workspace in early 2026. This move reflects the evolution of our business - modern, connected, and designed to bring our teams closer together. Why Join Us? At McPherson’s, we’re passionate about delivering quality products and building strong partnerships. You’ll join a collaborative team, have the autonomy to make an impact, and work with some of Australia’s leading brands. We offer a supportive culture, opportunities to shape category growth, and exposure across national retail partners. Apply Now If you’re energised by commercial challenge, motivated by meaningful impact, and ready to help write our next chapter - we’d love to hear from you. Seniority level Mid‑Senior level Employment type Full‑time Industries Retail #J-18808-Ljbffr