Guest Service Manager

vor 4 Wochen

City of Melbourne, Österreich Lancemore Hotel Group Vollzeit

Join to apply for the Guest Service Manager role at Lancemore Hotel Group About The Role Deliver exceptional guest experiences at every part of the journey including reservations, arrivals, departures and throughout their stay Be an ambassador for the hotel, positively representing and promoting our boutique brand over the phone, by email and in person Make recommendations on the hotel and local area Respond to guest feedback, concerns or complaints from guests appropriately and follow up/report as required About You Success in a similar role and exposure to front office reception and reservations work Deliver exceptional guest service and get a kick out of helping, problem-solving and being accountable for your workload An acute eye for detail and exceptional administrative skills and able to pick up systems Ability to work under pressure in a varied, fast paced environment, by taking initiative and working collaboratively Commitment with flexibility to work mornings, evenings, overnights, weekends and public holidays for 6 months minimum Positive mindset and a can do attitude About Us Founded in 1986, The Lancemore Group is a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities. Our hotels offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and an award winning wines. We are rapidly expanding across Australia and are unique in being a family owned company that combines the head of a large operation with the heart of a family company. You will be joining a high performing workplace that believes in developing new talent and empowering people to drive their own results. We value our people and, as such, offer career progression, generous staff discounts, company wide incentives and team social activities. If you are a talented, passionate and performance driven individual wanting to enjoy your career within an established boutique hotel brand and supportive team, then... Apply now Follow us on LinkedIn #J-18808-Ljbffr

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