Service Delivery Manager

Get AI-powered advice on this job and more exclusive features. Direct message the job poster from CHG-MERIDIAN ANZ People and Culture Business Partner - ANZ, Singapore, Malaysia About CHG-Meridian: With around 1,600 employees worldwide, we develop, finance and manage tailor-made technology solutions based on the ‘use instead of own’ principle. For our customers in the IT, industrial, and healthcare sectors, this means always having the latest technology, cost-efficient financing models, and services tailored to their individual needs. We manage a global technology portfolio worth € 11.73 billion (as of 2024), operate independently of banks and manufacturers, and are present in 32 countries on five continents as CHG-MERIDIAN. With our sustainable Circular Tech approach, we support our customers' assets throughout their entire life cycle: from procurement to remarketing. This enables efficient management of technologies and resources, providing both economic and ecological benefits. We are an international community that believes that our employees are the foundation of our success. That's why we are committed to creating a work environment that is challenging, rewarding, and fulfilling for everyone. We offer our employees: A dynamic and inclusive culture that values diversity, flexibility, creativity, and teamwork A focus on work-life balance and well-being Meaningful opportunities for your professional growth and development A culture based on a responsible and sustainable use of technology Competitive compensation and benefits package A chance to make a real impact on the success of our customers and the global economy About the Role: The Service Delivery Manager is responsible for establishing, developing, and executing CHG-Services within the APAC region, with a primary focus on IT Asset Management. This includes overseeing the full asset life-cycle: staging, imaging, deployment, in-life management, collection, data sanitisation, and refurbishment. The role is pivotal in driving service strategy, supporting sales during presales, expanding service offerings, and ensuring the successful delivery of projects. The manager will collaborate closely with Account Managers and cross-functional teams to deliver high-quality, customer-focused services that drive satisfaction and loyalty. A key aspect of the role is championing CHG’s commitment to sustainability and the circular economy. Role Objectives & Responsibilities: Service Delivery & Strategy Oversee the delivery of IT Asset Management Services across the APAC region. Develop and implement a regional service strategy. Ensure process-oriented thinking and high service competence. Support sales in solution selling for large complex IT asset management projects. Serve as project manager for specific service deliveries and tender bids. Classify and manage the target customer pipeline with a services focus. Build and maintain strong relationships with customers, partners, and stakeholders. Support the setup of sales channel partnerships through service value add positioning. Cross-sell and up-sell solutions and services in consultation with the sales team. Service Development & Best Practices Identify and develop new service products with CHG’s global service community. Share best practices and knowledge within the APAC region. Support local marketing activities related to services. Contract & Bid Management Responsible for all service contracts (with support from local legal). Calculate and submit offers together with Account Managers. Design and describe services as part of proposals and contracts. Education & Qualifications Tertiary qualifications (degree or TAFE) are preferred. Experience & Knowledge Min. 5 years’ experience in IT Asset Life-cycle Management (ITAM) or IT Services. Proven track record in service delivery and project management within ITAM. Experience collaborating closely with sales and operations teams. Understanding of ServiceNow and other large SaaS platforms, with particular emphasis on their capabilities and the use of RESTful APIs for integration, is highly regarded. Demonstrated ability to engage directly with customers and manage service partners. Strong people management skills and cultural awareness. Excellent presentation and negotiation abilities. Proficient in preparing scope of work documentation and managing bids. Effective communication skills with the ability to work across cross-functional teams. Advanced computer literacy, including Microsoft Word, Excel, PowerPoint, and Visio. Our commitment to Diversity and Inclusion We are proud to be a diverse and inclusive company that values and respects the differences among our employees. At CHG-Meridian, we believe that diversity is not just a word, but a core value that drives our success. We recognize that every individual has unique talents, experiences, and perspectives, and we strive to create a welcoming environment where everyone can bring their authentic selves to work. If you are passionate about working in a diverse and inclusive company that celebrates differences, we encourage you to apply to join us. Referrals increase your chances of interviewing at CHG-MERIDIAN ANZ by 2x #J-18808-Ljbffr