Patient Liaison Officer
vor 2 Wochen
Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. Job Description We have an exciting opportunity to join the team at Epworth Geelong as a part‑time Patient Liaison Officer. You will be responsible for the management of patient and carer complaints and will report directly to the quality manager. Responsibilities Ensuring that complaints are handled in a timely, consistent, and empathetic manner across the site. Initiating early intervention with patients, caregivers, and staff. Providing thorough, timely, and appropriate investigation of feedback. Ensuring appropriate coordination and escalation of patient complaints to relevant internal and/or external parties. Contributing to prevention strategies and debriefing for staff and doctors. Qualifications Excellent written and verbal communication skills. High attention to detail. Strong customer service focus. Ability to work with a diverse range of people both internally and externally. Highly developed negotiation skills and experience in dispute resolution. Sound knowledge of hospital systems and patient care processes is highly desirable. About Epworth Geelong Located adjacent to Deakin University’s Medical School in Waurn Ponds, Epworth Geelong is developing an environment of world‑class health care and education to meet the needs of the expanding population of Geelong and South West Victoria. It offers contemporary design, cutting‑edge medical technology, and best‑practice patient care across a wide range of inpatient and outpatient medical, surgical and rehabilitation services. Benefits Salary package up to $15,900 pre‑tax annually. The largest educational scholarship programme of its kind in Australia. Ability to purchase up to four additional weeks of leave. Reduced cost of health services for you and your family at Epworth. Relocation assistance is available for approved candidates. Apply Sound interesting? To apply, click the “I’m Interested” button to attach your CV and cover letter. For more information, refer to the attached position description or contact or phone . Conditions of Employment It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child‑safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. #J-18808-Ljbffr
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Patient Liaison Officer
Vor 5 Tagen
Geelong, Österreich Sjog VollzeitPatient Liaison Officer page is loaded## Patient Liaison Officerlocations: Geelong, Victoriatime type: Part timeposted on: Posted Todaytime left to apply: End Date: December 17, 2025 (13 days left to apply)job requisition id: JR-14212**Your role at St John of God** **Geelong Hospital****We have two opportunities available, one is a permanent part time and...
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Patient Liaison Officer
Vor 7 Tagen
Geelong, Österreich Epworth VollzeitCompany Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. We value all...
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Patient Services
Vor 5 Tagen
Geelong, Österreich Sjog VollzeitA leading health care provider in Geelong seeks a part-time Patient Liaison Officer for critical patient interactions and co-ordination of admissions. This role requires excellent communication skills and a strong capacity to manage workload and patient expectations. The successful candidate will ensure streamlined processes and provide support throughout...
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Patient Experience
Vor 7 Tagen
Geelong, Österreich Epworth VollzeitA not-for-profit healthcare provider in Geelong seeks a part-time Patient Liaison Officer to manage patient and carer complaints. The role requires timely and empathetic complaint handling, effective communication, and a strong focus on customer service. Successful applicants will have excellent written and verbal skills and experience in dispute resolution....
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Patient Liaison Officer
Vor 5 Tagen
Geelong, Österreich St John of God Health Care VollzeitYour role at St John of God Geelong Hospital We have two opportunities available, one is a permanent part time and the other a 12 month fixed term part time role working as a team member of the Patient Services Department, responsible for acting as the key contact point for patients, clinicians, managers and health funds in regard to a patient’s...
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Patient Billing
vor 2 Wochen
Geelong, Österreich Barwon Health VollzeitA regional health service provider in Geelong is seeking a Patient Liaison Administrator. This role involves delivering exceptional customer service to patients and managing billing for inpatient accounts. Ideal candidates should have strong communication skills and experience in customer service. The position offers a salary range of $58,442.80 to $64,610...
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Part-Time Patient Experience
vor 2 Wochen
Geelong, Österreich Epworth VollzeitA leading health service provider in Geelong is seeking a part-time Patient Liaison Officer. This role involves managing patient and carer complaints, ensuring timely and empathetic responses, and coordinating with healthcare teams. The ideal candidate will possess strong communication skills, attention to detail, and experience in dispute resolution. This...
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Patient Liaison Officer
vor 2 Wochen
Geelong, Österreich Subiaco VollzeitYour role at St John of God Geelong Hospital As a team member of the Patient Services Department you will be responsible for acting as the key contact point for patients clinicians managers and health funds in regard to a patients pre-admission admission discharge billing and debtors follow up. The Position Ensure maintenance of accurate and current...
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Patient Care
vor 3 Wochen
Geelong, Österreich Colac Area Health VollzeitA regional healthcare provider in Geelong is seeking a Patient Liaison Administrator. This role involves delivering exceptional customer service to patients, managing billing processes, and collaborating with various healthcare professionals. Ideal candidates will have strong communication skills and a compassionate approach to patient care. The position...
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Patient Liaison Administrator
vor 2 Wochen
Geelong, Österreich Barwon Health VollzeitEmployment Details Employment Type - Permanent Full Time; Permanent Part Time Hours per fortnight - 80 Job Category - Administration - Customer Service Req Id - 5726 Role Overview The Patient Liaison Administrator is responsible for providing outstanding customer service to patients and consumers while maximizing private patient revenue. The role includes...
