Event Services Supervisor Lands by Capella

Event Services Supervisor – Lands by Capella Join to apply for the Event Services Supervisor – Lands by Capella role at Capella Hotels and Resorts . About Capella Hotels And Resorts Capella Hotels and Resorts embody excellence in the craft of hospitality. Our vision is to combine tradition, discovery, individuality, and a twist of the unexpected to create the perfect stay for each guest. Our destinations are designed by renowned architects from around the world. Our restaurants offer authentic flavours imaginatively reinvented. From the Auriga spas to each location's dedicated and personal guest services, the Capella spirit is holistic, generous, and bespoke. About Capella Sydney Nestled in the heart of Sydney, Capella Sydney offers discreet luxury within the golden sandstone walls of a heritage building. An urban oasis where modern elegance meets historical charm, the hotel is home to meticulously curated artworks and interiors that celebrate Australia’s stunning panorama. Located steps from the city’s most iconic landmarks, Capella Sydney is an extraordinary embodiment of crafted hospitality that encapsulates an immersive cultural experience with unparallelled sophistication and style. About The Lands By Capella Opening in February 2026, The Lands by Capella will be Sydney’s most anticipated luxury events destination. Located within the beautifully restored Department of Lands building next to Capella Sydney, it will feature five architecturally striking venues that combine heritage character with modern sophistication. The Lands will host a wide range of prestigious gatherings including galas, weddings, conferences and cultural showcases. As part of the Capella family, colleagues will play a key role in launching this iconic new venue and delivering exceptional experiences that reflect Capella’s commitment to excellence, creativity and hospitality at the highest level. Position Summary The Event Services Supervisor is responsible for coordinating the service workflow of the assigned station and ensuring stellar delivery of dining experience for all guests. The individual anticipates and services guest needs and is knowledgeable about all available menu options, beverage lists and daily specials. The Role Ensures and provides flawless, upscale, professional and high‑class guest service experiences as a role model and expert in all banquet/events-related matters. Conducts the pre‑service shift briefing in the absence of Event Services Manager. Coordinating event set‑up, logistics, and breakdown, ensuring all arrangements align with client specifications and hotel standards. Oversees and manages the daily operations of the department and ensures that all team members comply with service standards. Liaises with different departments and external vendors, monitors the service quality of external companies and partners (Audiovisual, Florist, Decorator, etc.). Establishes and maintains records of breakage, feedback, and suggestions for inventory and event management purposes. Maintains an up‑to‑date knowledge of the hotel daily services, activities, promotions, and events. Effectively communicates and updates all team members on any changes to ensure guests receive up‑to‑date information. Monitors performance of team members and provides effective performance feedback for improvements and recognition. Conducts theoretical, formal and practical (on the job) training for all operational colleagues. Analyzes guest feedback from direct feedback, comment card or any online reviews and provides strategic direction to continuously improve overall rating. Talent Profile Tertiary education, specializing in beverage service/events management is an advantage. Previous experience in a similar role is an advantage. Familiarity with restaurant systems such as Symphony or Seven Rooms. Exceptional communication skills paired with a passion for guest relations. Strong command of written and spoken English. Available to work on a rotating roster (early mornings, weekends, and public holidays) across a 7‑day operation. Valid working rights in Australia. What You Will Receive With Capella Sydney Join a vibrant and nurturing workplace. Work in elegantly designed areas while enjoying amenities in a historic building. Benefit from online LinkedIn training courses aimed at your personal and professional growth. Savour complimentary meals during your shifts. Enjoy discounts for hotels and group bookings. Employee assistance programme (EAP) offering confidential counselling and support. Celebrate your birthday with special leave. Embrace opportunities for growth and advancement within the organisation. We appreciate your understanding that we will only be able to contact shortlisted candidates. #J-18808-Ljbffr